Map
Detailed Information
- Place Types Bicycle store
- Address 313 Avenue Victoria, Westmount, QC H3Z 2N1, Canada
- Coordinate 45.477701,-73.600565
- Website http://www.martinswiss.net/
- Rating 4.4
- Compound Code F9HX+3Q Westmount, QC, Canada
Openning hours
- Monday 10:00 AM – 5:30 PM
- Tuesday 10:00 AM – 5:30 PM
- Wednesday 10:00 AM – 5:30 PM
- Thursday 10:00 AM – 6:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
Friendly knowledgeable staff and fantastic service. Recently I had my whole rear derailleur explode on me, damaging the chain and rear gears. I took it to Martin Swiss, figuring it would take weeks to fix. To my surprise they had all the parts in stock, and the boys jumped on it like a Formula One pit crew. I had my bike back better than new in less than half an hour! Amazing!
I have bought five bikes there for my family over the last few years and am very happy with the quality of the service and their recommendations. Unlike another store close-by they are not trying to just sell you a bike that they have in stock. Trek and Cannondale are quality brands and in the long run will cost you less in service and repair than cheaper alternatives. Turnaround on service is also good with a free one year tune up on new bikes.
I've had good interactions over the years for my kids bikes. They are always easy going and the sales guys put up with my bike indecisions. There is a decent selection of accessories for such a small store.
I heard this is a bike repair shop, but well, to my surprise, what I found this to be was a good conman skit stage. Martin Swiss Cycles...? You mean Martin Swiss Skits? Anyways, the customer service is on a top-notch level of ill-mannered. They withhold certain information from you while offering you the required fix, and then charge your two or three times extra than what they originally mentioned. I have no idea what came over their mind when fixing the bike that they decided to completely cut a perfectly good chain into two, for absolutely no reason, and then replacing it with another one, and then charging extra for it, when in reality they showed that brake plates were damaged and that's what they would fix. If you ever go to this place to repair your bike, be ready to come back with a bike stripped of it's dignity, it's all upto you now, you decide, what do you want to do?
The staff at Martin Swiss are super friendly, helpful, and knowledgeable! Their prices are really fair. I got a quote from another bike shop in the area that was 3x the price Martin Swiss quoted me. The staff at Martin Swiss were transparent about what parts actually needed to be changed and which ones I could avoid spending money on for now, which made me feel like I could make an informed decision.
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