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Boutique TOUT TERRAIN

1465 Av. Van Horne, Outremont, QC H2V 1L3, Canada
+1 514-742-6436
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Detailed Information
Openning hours
  • Monday Closed
  • Tuesday Closed
  • Wednesday 12:00 – 6:00 PM
  • Thursday 12:00 – 6:00 PM
  • Friday 12:00 – 6:00 PM
  • Saturday 12:00 – 5:00 PM
  • Sunday Closed
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Boutique TOUT TERRAIN
Boutique TOUT TERRAIN
Reviews
Rand Berk (08/02/2020)
Dropped in ‘by accident’ as my partner needed air. A quick conversation with Nick showed he really knows his stuff and cares about quality / price and customer experience. I had been looking for specific shoes and he had exactly what I wanted (better than I was looking for) and rather than up-sell some new pedals explained why you would want each type and ultimately I got much cheaper than I would have chosen on my own. Plus he gave the bike a quick once over and fixed up a few things I hadn’t even noticed were loose. Heard him dealing with next customer and he was again incredibly good / helpful and not just trying to do a quick sale. Would 100% recommend!!!
David Mark (11/06/2020)
Tried to call them to book an appt and was directed to contact them via email. They didn't reply to my first email, after 2nd email a week later they responded asking me what kind of type of bike and what I needed done. I provided a picture of my bike and what was required. I requested an appt date. They never got back to me. I decided to call another bike shop close by and was immediately served. I know it is covid-19 but you have to at least maintain a certain level of quality service. They didn't. I don't like leaving bad reviews but they kind of deserve it. I was in no rush and did not demand anything. I just wanted to book an appt so they could tune up my bike. I don't recommend them. Follow-up: You didn't provide the minimal level of service, period. There is no defaming. You just had to say you were too busy or simply give me an appt date of 2-4 weeks down the road. All you had to do is provide good communication and I would understand. Instead, you simply ignored me. Instead of accepting your shortcomings and stating that you will do better in the future, you claim that I am defaming you. Anyone reading your reply will see through you. Just man up, this slipped through the crack and you will work to be better in the future. Learn to accept it and improve moving forward.
Maya Toussaint (07/20/2020)
This a small but mighty shop. The staff genuine care and give thoughtful honest service. I felt taken care of and would highly recommend.
Kareem Bibi (08/12/2020)
Took my road bike for a tune up. They listened to the issues I was having and got them all fixed. Great little shop.
Michael Arevalo (08/06/2020)
I appreciate the recommendations, awesome job on the tune up and feels like a new bike. Impeccable customer service!!
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