National Auto Outlet

Here is our last 7 months. we bought a truck with a warranty, never would have bought the truck if we couldn't have the warranty because it is pre-owned. After driving it off the lot, engine light came on, went through the ringer with National to get it figured out. Three months later, we learn that the lifters were going... WOW good thing we had a warrant, needless to say we were shocked that a company would sell a vehicle off their lot that the engine was going to go. Now 7 months down the line, the transmission went. HOW National could sell a vehicle that was so defective is beyond me. Went to put in a warranty claim only to find out that the warranty should never have been put on our vehicle.... which left us confused. How can National sell a warranty for a vehicle that the company accepted without hiding stuff from the warranty company. So not only was the vehicle not fit to sell, the warranty company claims they had no knowledge of the status of our vehicle when the warranty was purchased. Not sure who is in the wrong, the warranty company for claiming ignorance or National for hiding information but someone did something wrong.

Make sure you do your own history on the cars you buy. Mine was also technically one used as a rental at National. Directly on the receipt it says No to damage over $5,000. Well when I ended up selling it and looking up the history it had over $8,000 of damage on it when it was still a rental. Make sure you check the history BEFORE buying from them.

As it is with many business, there is no such thing as perfection. Initially the team was quite responsive and energized to sell our vehicle. That said, as time went on our vehicle did not sell and we actually took a huge loss on the sale. We completely understand the market and what comes with it. . I am one that understands referrals well and love to post positive referrals. When a pair of 1200 dollar mysteriously disappeared from their office after being found in our vehicle I was concerned. I was met with a " we have no clue were they are" even though two employees called us to say that they were at the office. UPDATE: One thing I have high respect for is when an organization has the integrity to be proactive in solving a problem. Hutch was immediate in his response to us am provided a solution that was satisfactory for us. GO in with your eyes OPEN is my recommendation.

Rob and Hutch were very kind and extremely helpful. Very fair and extremely good to work with. I highly recommend coming here to buy a vehicle. Prices were fair, selection was very good and staff was awesome! Nothing but good things to say. They went above and beyond service wise. When the time comes, I will be coming back!

Honest and knowledgeable sales team! Thanks Javis and Rob as well as Melissa for a great experience!