Morrey Nissan of Coquitlam

I'd would like to start off by saying that the people have been very pleasant throughout. Our salesman Joe Ong was fantastic. If it wasn't for the people that I have dealt with the score would be a one star. Love the car, but considering what's gone on since I drove it off the lot I have a hard time convincing myself that I chose the right dealership or that I would recommend it. Please do not think that I'm just writing this the first time that something went wrong but the fourth...I will also have to come in for a fifth time to fix the same problem since September. Each of those times has been 20 minutes of driving round trip, minimum of ten minutes in the dealership and twice now over an hour and messing up my day with no positive results (once or twice happens, but 4-5 unacceptable). After picking up our leaf I noticed that a piece of the time on the mirror was separated and the clips were visible. I spoke with Joe and provided pictures so that when we came in to get some accessories added that it could be looked after at the same time. Well the first time I came in they didn't allot enough time Second time the mirror got missed completely after being mentioned on the phone and when being checked in. Third time they discovered that it was a manufacturing default and they would replace the whole mirror, but that it would have to be painted when it came in and that they would call me. I won't count this one, but I got a call saying that my mirror was in and would I like to book and appointment? I asked about the paint which the gentleman, who was very nice once again, stated that they would call when it came back from the paint shop. That brings me to my appointment today that I was there for a full hour for and the mirror was the sole reason I was there. I was shown the mirror coming out from the box and the paint looked great. Awesome! Fast forward an hour and its for the wrong model of my car...If they had tried to put it on it would have been worse and have looked silly. Now the process starts again. They have to order another mirror and when it comes in it has to sent out again to get painted...I guess they all come it black from Nissan. Hopefully this will get sorted out next time but my expectations are extremely low at this point. Given the amount of money my family spent here I was expecting better. Oh and I'll have to rearrange another day and be at least another hour and a half...Given everything you might see why I would have a difficult time recommending this dealership at this point in time. UPDATE: someone from the dealership called today and I was at a checkout and asked them if they could call back in five minutes which they agreed to do. 5.5 hours later and nobody called back. No I get that people get busy and sometimes things get forgotten, but this is getting silly at this point.

The team at Morrey was extremely helpful when searching for and buying a car. I couldn't have been more impressed with the professionalism of the sales department. They provided helpful suggestions but were never pushy, and I feel great about what I walked away with. When looking to buy a car, be sure to see the folks at Morrey before making a decision to buy anywhere else!

Just bought a new rogue from Hassan at Morrey,s and I couldn't be more happier from the best price and amazing demonstration. To the fact he phoned me after to make sure I was happy. And then to my astonishment the next day I received a call from the general manager Roger welcoming to the family. I highly recommend this company

5 Star Service from the first moment I made contact. I was hesitant due to a previous negative sales experience but the team environment at Morrey Nissan was fabulous. I was paired with Joe who listened to what I was looking for and arranged a test drive within a time frame that worked for my schedule. Conversation was easy, details were presented with no pressure and guidance through purchase was on point. I’d highly recommend anyone who is looking for a positive sales experience to head in and have a look!

Morey staff is always kind and helpful. Not only pre sale. During all the vehicle life time they provide a good service. This is the second vehicle I buy with Adam and I'm very happy. Certainly recommend to my friends. Thank you Morey Nissan team.