BCAA

Good service

Bought my home insurance from here (over the phone). They have pretty long waits over the phone, however after a few minutes of being on hold I got a prompt to request a call-back which was nice. Great service each time I called

The web page says restricted service, it doesn't say that I cannot get service without an appointment. I went there after discovering I needed to reactivate my insurance as I needed my truck on the upcoming weekend. I was informed that I can only do that over the webpage or book an appointment for next Thursday! I tried to explain that I needed the truck on Sunday, whereupon I was told to seek my insurance over the phone. This still won't allow me to receive my plates and sticker prior to me utilizing my vehicle. To note was the facility was empty with several employees engaged in conversation with each other. Very unimpressed with the lack of customer service.

It is a pleasure doing business with BCAA. We have processed auto glass claims and residential claims for BCAA. Super professional, friendly staff and on time payment! All my Auto Glass customers seem very happy dealing with BCAA and are all getting much better rates than what ICBC is offering for collision and comprehensive. I highly recommend BCAA for car and home insurance.

Mark was Awesome. Very professional and informative. Thanks Mark!