MEC Kelowna

Helpful staff. Ended up buying a new tent a few days ago. The sales person was very knowledgeable. Told her what I was wanting to do with the tent and they ended up saving me money. I planned on buying a more expensive one but they said it was overkill and will just be more heavy. So I got a nice little tent that will work out perfectly. Sales people were perfect but the prices at MEC are kind of over the top I think.

Mandatory mask

Showed up and didn’t know a mask was mandatory. Security said having a shirt over my face was “unnacceptable” and it had to be a proper mask even tho the one he’s wearing is just a piece of cloth... ask if they can just grab me the one thing I need I didn’t want to wander. this was in acceptable. they don’t want to provide a mask as i don’t have one. And won’t sell me one as I’d have to enter the store to get it... what a joke! Go to atmosphere!!! it’s 600m away super great staff and they will let you in the door! they will also sell you a mask if you want one. Cause there a real company.

Had a massive Lodge 4+4 tent that we got from MEC 5 years ago but last summer the exterior zippers started to go. I took it into MEC this week to see if it could be repaired and they took the tent and gave me a credit for the original amount of the tent. Gotta say I’ve always loved MEC but this is some outstanding customer service and way to stand behind your products! Very impressed.

Always a pleasure to do here. So much selection and such friendly, helpful staff.