Luxury RV | Sale

We loved the models and the fact it was made here in Quebec was something to be proud! As well we live right next door to their headquarters! So we inquired on purchasing one of their motorhome! But after speaking to their sales staff , that were very unknowledgeable and un-interested, and even writing an email directly to the CEO who did not even bother to reply, we bought a Pleasure Way. We love our choice, but the pride of having a Quebec made product would have been perfect, but the company seems very uninterested in their customers’ needs or communications . Too bad!

First of all I would like to note that Employees have rated the dealership that are not customers, rating five stars which is a bias opinion. The trade-in was not fair. They have it listed now for 20,000 more. The only reason we bought there was they were the only dealer in Canada that had the RV we wanted, so we went for it anyways. The finance manager was suppose to meet for the pick-up, and I expected to meet the sales guy too. We travelled 12 hours to get there. We had emailed 3 hours earlier to confirm our appointment. No one showed up, and they sent a lady I never dealt with and she knew nothing about the deal arrangement. We purchased the motorhome remotely with a deposit, and the deal wasnt final until we viewed the motorhome. They were ready to do the paperwork without showing us the rv, which we obviously refused. Nothing was ready in the camper that was specified in emails to the dealer. The daytime lights for Canada were not programmed, when they said they would be. My husband had to get the camper going in their parking lot, while I did the move from the old camper to the new camper. At 4:45 pm they wanted us gone so they could go home. We finished anyways until 5:15pm. They didnt know the product and there was no full walk through with the dealer. They did show us the rv before signing, but we thought we would get a demo which didnt happen. Overall it was a very unpleasant experience. The positive note is we do like our new RV. We are experienced RVers and my husband did all the work and fixes to get it running like it should.

Great customer service thanks to Joann for helping us out choosing our brand new Flair! Can’t wait to go camping!!!

This RV dealership is poorly managed at best. This was our 3rd class C purchase and, our 1st and last from this dealership . There was no pre-delivery inspection done at all on our unit, even though we e-mailed a small list of things we would like to ensure were done for our own safety as we were trading in our older MH and leaving in our new one. The tires were between 10 and 20 psi below the recommended pressure which is unsafe and inexcusable to me. The person that showed me the RV had no clue about the product at all, he did was clean the new RV nice. There was not even enough gas in the tank to test generator to see if it worked. No water in the tank to prove any of the taps or water heater, fridge not on, etc. etc. etc... as soon as they get your money they push you out the door. If you are going to purchase from this place, it is in your best interest to do your homework and you should know the product you are buying. Because they don't.

Horrible service!