Terrebonne Mitsubishi

My husband and I were very disappointed in the service we received from Guyaume Tremblay, supposedly the sales manager at Terrebonne Mitsubishi. Apart from the fact that he made no effort whatsoever to speak English, he gave false information on a vehicle we were very interested in purchasing and did not make it right in the end. The vehicle in question was advertised as a car with 200km on it. When we spoke over the phone, he assured us that the car was new (demo) and that it probably had even less than the 200km posted. He said they were trying to get rid of their inventory which is why they posted this particular car, along with a few others as "used" but that they were brand new. Once we decided to purchase the car based on the information he gave us (we had already gotten the bank draft per his request, in the exact amount) we made an appointment. Once we got there, and saw the car in the parking lot, we right away noticed it was not cleaned properly and no waxing was done. The waxing wasn't promised but that's usually what most dealerships do. The car had a lot of "spots" and it showed they didn't clean it properly. We were even more surprised and disappointed to learn that Guyaume was not there. We still didn't linger on that and proceeded with another lady (Geneviève), who was very nice. However, as soon as we sat down in her office, she informed us that the car didn't 200km or less on it.... It had a little over 800km! Over four times the amount of kilometres we expected based on what we were told. We told Geneviève that's not what Guyaume told us and she had someone call him to discuss. He was very rude about the whole ordeal and didn't feel bad whatsoever, saying he just posted all the cars at 200km without really checking. That does NOT make it ok as is extremely unprofessional. We had to push to get a little something to make it right and he finally offered a $50 credit for gas money... Which is very minimal. At that point, we were already there with the money and paperwork so we proceeded with signing. Once we were handed the keys, we were finally able to get in the car and to top the sundae with a nice cherry, found out that there was no gas!!!! We instantly had to use the $50 gift card he gave us to "make it right" for the kilometres being four times what he told us, so we were left with absolutely nothing. We will NEVER go back to Terrebonne Mitsubishi It is people like Guyaume Tremblay who give companies bad names. Thanks for nothing!

Representatives are respectful and helpful. Recommended

Good service but they put alot of pressure on inexperienced buyers.

It happened that I booked a test drive for a car that I liked... to my surprise when I arrived there apparently the car belongs to another place and that it was sold.. I had to actually insist to have a test drive, and the worst is that the next day someone at the sales have sent me an email to invite me again to test the car and guess what? It was exactly the car that they told me was sold

After visiting many other places i purchased the car at Terrebonne at a very competitive rate. No hidden cost, all is clear and well explained. Very quick, professional service , no waist of time, i am very satisfied with the transaction.