Bicyclette Tranquille

If I can give a half star I will. I came here planning to buy a bike. One of the staff (short guy with long hair) ask me if I speak french? I told him sorry I dont speak french but I know a little. Then he replied if you want something you better learn to speak french. Like what the hell was that? Why because I'm an asian you don't want to sell me bikes? Avoid this bicycle shop! Better buy somewhere else.

Only go here if you get a flat and you really have no other options. On my first visit, I showed them that I was having issues with my rear brake. They seemed fairly confident that replacing the cable would solve it. They took the bike, took my phone number, did not give me a ticket or the fact that I had to keep the ticket (they were blaming me for losing ticket afterward... don't worry it gets better). In 1.5 weeks, they replaced the cable... of the wrong brake. I told them my rear brake still doesn't work... and they claim I should have told them. You're the mechanic, it would take you exactly 10 second to see the brake isn't working. Cost me 30$. I gave them the benefit of the doubt, maybe I should have been clearer. So I leave the bike again so that can finish the job. Now mind you, I am waiting 1 week, 2 week and not a single call. I keep calling them to get the status, every single time they tell me they will get back to me, they never do. I get fed up, so I go to pick up my bike, and surprise surprise. They replaced the back cable. I am again charged 30$. To be honest, I am not a confrontational person. I was just happy to have my bike back. They did such a botched job that my brake was probably worse than before. I spent 60$+, was without my bike for 3.5 weeks with nothing to show for it. Finally, I brought it to an actual repair shop, (I went to Mecano cycle but Im pretty sure anywhere else is better than this spot). They had to redo the botched job (cable) and replace my rear brake pads. They did this whole thing in under 20 minutes. Advice to management, don't take on bikes you cannot fix. Keep doing the amateur jobs that you can actually finish. I wish I could get back the time and money I spent on this but just warning the rest of you will suffice for now.

Took in multiple bikes (4) mid June to replace the tubes as the tubes were getting old , not holding air well, and I was about to travel a long way from repair shops. Paid for 8 tubes and labour to replace. 3 days into the trip and the same tires are going flat on our bikes. Luckily we were still camping within a short distance (3h drive!) of a repair shop, as our trip has just begun. Using the bikes a handful of times around the campground was enough to deflate. Took the bikes into Centre Du Vélo La Shop in Ottawa. Told them what was happening. They replaced all the tubes. Turns out, our old tubes were never replaced! The date stamps and wear the Ottawa shop showed us prove as much. So what did I pay for leaving our bikes over night for tube replacements? Reply from owner "Sorry about that but I didn't remember you just to come at the bike shop and we gone check that for you when customer asked to change tube we changed if you said just check if its flat we put air and 24 hrs later nothing we don't change nothing for fun" To which I'll reply: For fun? I was extremely specific that the leak was slow, and also extremely specific that I needed them changed as I was going to be hours away from a shop that sells tubes (in fact, 7-8h if I hadn't noticed this along the way). You also BILLED for replacements, not "checks". Which the bill confirmed and the employee confirmed verbally. I'll have to ask you refund me now, you've just admitted you did not do the repair you billed for!

Good friendly service

I'm concerned the safety to my child, look at the photos, your work do not acceptable. This store has the worst skates sharpening work I ever meet. It take less 2 minutes finish the sharpening. Not polish the blade slag at all. none professional at all.