Spinelli Lexus Lachine

Excellent experience by the service team. Fast and efficient! Dropped off my car in the morning, and was ready to be picked up by lunchtime. The courteousy wash is also nice touch of effort they put in. 10/10!

Apparently there is no negotiating for a used Lexus vehicle at Spinelli Lachine and they are badly prepared and there is miscommunication amongst the staff... Very bad sales experience. :( Sorry for the long read... I was well prepared with documentation. We were excited to go see Lexus vehicles! Many little things overall weren't good but very long story short... Salesman kept going back and forth to his manager. Manager then sat with us and did not look at me for over an hour. He would just look and speak to my wife. He would dismiss vehicle comparison prices in the area. We were there approximately 2.5 hrs. He never made us any offer. Arguing that the list price was the best price. Never asked us until we were about to leave what price we were looking for. When we arrived for the test drive I discovered the vehicle was damaged (front grill/bumper was cracked in half). The salesman did not know about it. We were never advised when speaking to a manager on the phone prior to coming. They made an error on the interest rate they told me I would get for the vehicle when I had asked the manager prior to coming (probably why they could not "negotiate"). I think they made some mistakes and did not own up to them and it caused my wife and I to have our worse experience at a dealership. We had driven an hour to go there. I was very calm and polite the whole time even though I was very frustrated with what we were experiencing. VERY DISAPPOINTED. Was expecting much better from Lexus. The next day we drove 1h30 to another Lexus dealer. Wanted to try again. And the experience... Was AMAZING! There was some discussion, NEGOTIATING and understanding. The salesman and his manager were such a great team and so nice to deal and speak with. We ended up buying our first Lexus! Our next one WILL not be at Lachine Spinelli Lexus. :( Go the the South Shore for a great experience! ;)

Outstanding service from their whole team. From the Service Manager Pat LoBianco to my advisor Jean-Michel Gagnon to the mechanic Jonathan, these people were honest and extremely helpful. I have piece of mind ! I have no qualms referring Spinelli Lexus to anyone.

professional and great to deal with. this is my third Lexus. My first ES350 bought from Lexus Pointe-claire, the second and third RX350 were from Spinelli Lachine because of better customers service and communications. Recently had two recalls and services on my RX350 to get done. Professional and courteous service, I always get a prompt answer by email or phone call, its a great pleasure to deal with such a friendly, efficient team Both the car and the dealership served us well, would definitely recommend Spinelli Lachine to friends.

Brought my car in for a fluid change and the car came back with blown a speaker. I can’t even go back to show it as I know they won’t take the responsibility for it. House always wins