Cowell Volkswagen

Always a positive experience at the service department

We recently bought a car from them, our sales guy Andrew was patient and nice. It's a great shopping experience from this dealership.

Great experience and friendly staff. Saved lots of money and got a fantastic GTI. One of the best Volkswagen dealerships in the lower mainland. Dealt with Kong and John who were extremely helpful in figuring out all my car needs!

John and the rest of the sales team I dealt with at Cowell we’re great. No nonsense, straight up and efficient. I’m very please with my new (old) Tiguan and would not hesitate to work with the Cowell team again.

My wife and I bought a new 2020 Tiguan from Cowell Volkswagen earlier this month. I had three dealerships picked to check out for prices, deals, etc. The first dealership was able to provide me with a mediocre price but only provided me with an okay experience. The last dealership also guaranteed beating the price by x amount of dollars. Cowell was the second dealership we went to. Jerry provided very good service, was attentive to our needs and was able to match the trade-in value of our vehicle with the first dealership. Jerry gave me a very reasonable price with a 4 year maintenance package and was able to convince me to not visit the last dealership. This actually worked better for us because we live 5 minutes away from Cowell versus a 15-20 minute drive to the last dealership. A week or so after buying our new vehicle, we noticed that the a/c wasn't working (it might not have been when we bought it- surprisingly it was rainy and cool during these days) and addressed this with their service department. Our concerns were addressed by Kong in sales and Derek in their service department and we were provided a loaner Tiguan. During this entire process, there was a slight miscommunication that happened, but Aaron, their assistant GM was able to sit down with me personally, and explain the reason why the a/c wasn't working and some of the common maintenance oversights with new cars in their inventory. Our a/c was fixed and Aaron was able to make things right for us. Aaron's personal touch and professionalism provided me with the reassurance to continue visiting Cowell Volkswagen for all my future needs. Aaron keeps Cowell Volkswagen well-run and comes off as a very meticulous and detail oriented individual. We had a positive experience with Cowell Volkswagen and would highly recommend them for your vehicle needs.