OpenRoad Lexus Richmond

Chris Ting was confident and respectable and also very knowledgeable about the vehicle. I am so happy to finally be driving my new RX350. Thank you Chris for your professionalism! Chris also offered after sales support to contact him anytime - which is rare in sales people. I would have no reservations in recommending Chris to friend and family. Overall extremely pleased with the experience! Good job Chris!

I had a great experience at OpenRoad Lexus. I had been to a number of dealerships looking at both new and used vehicles over the last month and encountered varying levels of customer service. Our product adviser/ sales person, Danny Chow, definitely exceeded my expectations. I came across a used car I was interested in through an OpenRoad Lexus Richmond facebook advertisement. Despite the car not being a Lexus vehicle, Danny answered all of our questions and handled our concerns with ease. My family and I, especially appreciated Danny's honesty, lack of pushiness, and willingness to help. We had gone in the first day to specifically see the car and left after not being 100% ready to make the purchase. Danny listened to our concerns and was very understanding. Despite this, the dealership still showed a willingness to help when we went in the next day to take another look at the car. We were able to reach a deal that we were both satisfied with and Danny made sure any concerns we had about the vehicle, such as minor damage, were addressed. I will definitely be recommending OpenRoad Lexus Richmond to family and friends, and appreciate Danny's help in purchasing a vehicle.

Just got a new car there. I'm very happy with the new car and the good services, especially that from Chris. He is very kindhearted and trustworthy. Will only deal with him about car services in the future. Really enjoyed the new car. It makes me feel life is so beautiful and enjoyable. Thanks a lot

I am not local and was dealing with this dealership remotely for the most part. Stacy from sales team made my experience very pleasant and easy. She was available any time of the day, explained every aspect of my purchase, went above and beyond to help me in every step until I came to pick my car up. Tom was very helpful as well with our contract. Very friendly team. Very happy with my purchase. Definitely would recommend this dealership to anyone.

Stacy Yang, the leasing manager, who reviewed the end of lease and suggested other alternatives for my RX350. She was very professional and courteous in laying out all the pros and cons on buy out. At the end she put together such a great deal that we drove away a 2021 RX350! We appreciated her service and definitely will ask again Stacy for our next Lexus.