Richmond Honda

Adam Eidelshtein provided me with a great experience here. Very knowledgeable staff who is happy to share what he knows about Honda and any car history. He let me test drive whatever I wanted and provided assistance when needed. Very helpful!

Friendly staff. Clear communication via SMS and phone prior to service appointment. Coffee, tea, water offered in wait area. Small parking spaces, and crowded driveways.

I recently traded in my used car for another used car at Richmond Honda, and although I like my new used vehicle, I must say that I was not impressed by the quality of the service provided by the role team. I signed the deal on a Saturday and agreed to come 2 days later to finish the deal because they needed to change the oil, clean the vehicle and also to put on my winter tires as we agreed on. On Monday while signing the deal the with finance manager, the numbers did not match the interest rate was not the same as we had I agreed on Saturday, and for that reason the bi-weekly payments were not the same. I had to be firm on my position for them to act and adjuste their selling price. Then while the insurance papers were being signed, I decided to download the Honda link app and register with the VIN, and the first thing the app notified me was of a recall issued on july-2020 that have not yet been fixed on that vehicle. Once again If I haven’t pointed out they would not have told me about that. They then said that they had ordered the parts but it haven’t arrived yet and that I will need to come back another day. Note that they did not have me a specific date. On top of that the next day I noticed also that the oil life was marked as 20% left, so I called the sales rep and was told to go back to their shop ASAP. They said that the oil was changed but the tech, forgot to reset the system. ( I really hope that was the case, but I’m not supper confident that they changed the oil on that Monday, I think it was changed a week prior ) And to up with many Cheerios, I found that the car was not properly cleaned. Look at what I found under the passenger seats! Off course that they were apologetic and cleaned it again. Note that they promptly fixed all these issues and gave me a shop credit of 100$. But I still feel like none these should even have happened. That’s the reason for the 3 stars and that’s why I will not recommend this dealer to any of my friends or family.

Had a very good experience purchasing a brand-new Honda Civic EX from Richmond Honda. Our salesman, Michael Arselan, went above and beyond in getting us set up with a vehicle. They will work with you to find a deal that will get you into the car you’re after. Highly recommended! Keep up the work and amazing service.

DO NOT get the warranty at this company!!! I got the tires warranty when I purchased a brand new car at this location company. They have lots of excuses to not cover a flat tire that blow up with no reason. I only have around 6000km on my car, and it happened when I turned at a big intersection. Not even hitting anything!!!