Jaguar Richmond

I just took delivery of my Jaguar I Pace today and my entire experience with Jaguar Richmond was excellent and completely pressure free. My sales consultant Kevin Yang was friendly, informative and extremely patient. He made the whole experience feel so relaxed. Terry Chen the sales manager even took time to say a friendly hello and a warm congratulations when I took delivery of the car. During the grand unveiling in a stunning showroom Kevin filmed the event for me. It felt like a celebratory event. They make their clients feel special. A special shout out to Tandle another sales consultant. He was very helpful even though he knew I was working with another sales consultant.

Just purchased a Jaguar f-pace from this dealership . I had multiple experiences with dealerships in the past but this one is by far the best one. Li Chen who handled my entire process was both friendly and professional and he managed to give me an answer for absolutely every question or concern I've had. He went above and beyond to give me the best experience even answering to my emails outside business hours and on weekends. They are presenting other optional services you can purchase with you car but they are definitely not pushy like other dealerships which make you feel uncomfortable. I wish I can give more than 5 stars to Li as he was one of the best sales person I've dealt with for a long time. When I will replace my car I will definitely come back to this place asking for Li :).

I visited this place today with my husband, Salesperson Mac helped us. He was excellent in his salesperson skills. He was very professional. He explained all the specifications of the vehicle , we were looking for. He took us for test drive, he really explained how to use all the features. It was such a joyful experience. I will definitely recommend my family and friends.

They are very much helpful and responsible. We went there from Prince George on a weekend and they kept everything ready so that we can drive back on the same day. We could finish things within one and a half hour! Li Chen was our contact person and he helped us with the buying process. He immediately gave us all the details we wanted over phone or email. He even picked up our calls 10 pm at night! It was a very nice and smooth experience :)

I always have very pleasant experience at this jaguar location. I purchased my Jaguar E-phase from this location and needed a check up. Kitty at the service desk assisted me over the phone and was just outstanding!!! I've never felt this comfortable and happy to talk to CS and she absolutely crushed all my questions and inquiries. Thank you so much Kitty for making my day! I will be bringing my car in for a service check up today! Go Jaguar ❤