Empire Life

I phoned to inquire about the benefit plan on behalf of a colleague. The customer service representative (female with accent) asked for my name and birth date. I told her "hang on, let me step out of the office" because I was going to share my personal information, and wanted privacy. But she started to argue with me "you don't know your own name? why can't you tell me your name right away?". Then, when I asked her why she is talking to me in a negative tone, she denied completely. So, I asked her if she had an employee ID or name. She said "I don't have an employee ID, but my name. Give me some time". I told her, I can wait. Then, after a couple of minutes passed, I asked her again, how long do you need to give me your name? Then, she hang up on me. I am sure not everyone who works for Empire Life acts like this, but this person is what she is representing Empire Life, hence 1 star.

Easy to make a claim and rapid turnaround time with auto deposit

Not the best insurance place. The man that I spoke to was condescending and not understanding. Empire life needs to train their employees better. Also, many places don't directly bill to Empire life since it's not a big company. Better insurance place would definitely be Sunlife.

I get what I need and some things that I want.

This is the worst employee insurance benifits company ever. Did not cover treatment. Was discriminated against and they accused my dentist of fraudulent behavior. Do not use this insurance company, there are many better providers out there.