TuGo | Travel Insurance Canada

They are typically a good insurer however on my last trip to the US they would not cover me wjen I requested coverage once I was in the US. I had to use a different I surer for that.

Would not recommend this insurance. We had paid over 1500$ in insurance for my a grandpa and in January 2018 he had passed away in India. We had sent proof of receipts and we never received a single dollar back from Tugo.

Do not pay for their travel insurance! I have dealt with their customer service for over 6 months on resolving a claim, and all they do is give me the run around. I talk to one person, and I'm told one thing. Then I get transferred to someone else and get told something completely different. They will do anything to deny a claim! DON'T WASTE YOUR MONEY!

As a long time travel insurance purchaser I can say I only recommend this company and product to my family. All insurance companies have rules and exclusions, and as long as you are an informed traveller (meaning reading your policy) then you should never have any issues. TuGo is prompt, and very easy to understand. I also found if I went through a broker, it was very easily explained to me. Love TuGo!!

This company has been difficult to deal with. After our claim application, we were told they would contact us if they needed any further information. We contacted them after several weeks to get an update. They initially had problems locating our file; then we were told that we hadn't signed a form, consequently the waiting period of 12 weeks to have our claim looked at would begin again. They also asked us to write down our credit-card number on a form, scan it and email it to them. I realize that Covid-19 has been difficult, but this company has made the process even more difficult.