Claims Pro

Very poor service and professionalism show by my adjuster. My townhouse flooded and my floor was damaged. Teena Molson was my adjuster send by our insurance provider to figure the value of the damage and what amount I should be entitled to replace the original carpet from 1977 since my new floor is considered an upgrade and is not covered under our strata agreement...so I was offered only about $454 as compensation which is no way near the value of a carpet which is closer to $1500. She explained that this amount was not for a new carpet but the value of taking out the old carpet cleaned and replaced!(Carpet from 1977 which does not actually exist) My neighbor's place also flooded and her carpet was replaced so they have the exact value. I would still be at a loss with a $1500 value of a new carpet. I expressed my disappointment and explained that I should be entitled to the value of a new carpet as nobody would keep the same carpet from 1977 that was flooded. Her response was that the $454 was an mistake and I should not be covered at all! Very disappointing in all aspects...I really hope I never have to deal with this company again. My interactions with my adjuster where confusing and uneventful. Not recommended to say the least!