Derrick Chrysler Dodge Jeep Ram

Came in on a Monday afternoon and met with a lovely woman named Karen. I told her my budget and how much I was willing to loan, then specified which car model I did not like due to testing it at a different dealership. She left for quite a while, then came back with her manager to discuss finances with me even though I hadn't seen a car yet. Eventually she got me into a car that was $16,000 over my budget, and the model I told her I did not want to look at. As we came back from the test drive I asked about a car in the lot we passed and she told me it was over my budget so she wouldn't"t show it to me. When we returned to her desk I asked if I could see any cars that were in my budget and she told me her manager would have to pull the cars out for me. I left after without looking at a single car in my budget, or that I liked. I was very disappointed with my experience here.

i was given a call a while ago from sales in regards to trading my truck in as it was over 1 yr old. I dealt with a salesman by name of Robbie i am a true believer in customer service and when someone tells me they will call me back i expect that courtesy...especially when their salary is derived from vehicle sales. i was told twice by him that he would call me back. still waiting. I guess he really didnt want to get the deal done. What a stunning example of lack of customer service.. I will never step foot in this dealership again. what a waste of time