Russ Hay's The Bicycle Shop

Great, reliable, polite service. During COVID, I was pleased to see all the precautions the store has taken. Highly recommended!

These folks and this shop just plain old get it. They get the importance of community and care. I've been in and out of here over 30 years and have consistently received fantastic advice, treatment and service. I've never felt "over sold" and the staff are so genuinely interested and excited to get folks cycling across all skill levels and ages. Couldn't recommend them more, as much as I keep trying.

I highly recommend this place because they sell quality bikes, have friendly genuine and insightful staffs. I bought GIANT escape 3 this weekend through R. He listened to my needs and was kind and genuine to help me to meet them. His easy going nature helped me to speak my mind with ease. It was a very pleasant experience. This place made me feel welcomed and cared for in an authentic way. Thanks Russ Hay's staffs and owners for keeping this place friendly and positive spirited. I am proud to have a bike shop like this in Victoria. : ) Thanks again.

Once again last week, Russ Hay's The Bicycle Shop demonstrated extraordinary customer service for me regarding fixing my bike...in a world where it's hard to differentiate value between tangible products... these folks exceed in areas of customer service, expectation & appreciation...thanks again for hitting customer service home runs Russ Hay's The Bicycle Shop!

Friendly and attentive service. Very knowledgeable staff. The service that I have experienced here has been above and beyond. Very much appreciated!