HSBC Bank

I booked an appointment to see someone for line of credit. Got someone who does not know how to this work on this. I was told he will give it to his Manager. After emailing him to provide the status or name of the Manager working on my file. JUST NO ANSWER ..3 times I emailed... Not emailing him anymore.

Superb costumer service. Service manager was very helpful.

Went to this branch for a simple investment transaction, the advisor had no idea how to proceed.

Very knowledgeable staff!

Staff are nice but only 2 counters so really long line ups. Additional staff in their offices on computers but doesn't help the in store customer - perhaps give them the option to help counter customers at the busiest times. I'm a Premier customer and no obvious option to speak with a premier representative without booking ahead either. Come on HSBC - help your branches and their customers out....your staff are doing their best but you've got to provide them with the infrastructure to help their customers. To reiterate - Staff are always really kind and helpful.