CapriCMW Insurance Services

I am VERY disappointed in Capri Insurance - West Kelowna. I have been a loyal member for several years and recently discovered my home insurance policy had lapsed 2 years ago. I was told I missed a payment, a Registered letter was sent to me by the Insurer and Capri Insurance left me 1 voice message. I completely owned my mistake at the time, arranged for re-payment and assumed my monthly insurance payments would continue being withdrawn from my acct. To my shock, my insurance policy had been cancelled and Capri only left me 1 VOICE MESSAGE. I thought my business and years of loyalty would warrant more than 1 phone call attempt. Capri further disappointed me when I visited their location (on a Saturday) recently to begin the process of getting home insurance again. The agent was unable to secure my policy immediately and told me it needed to go to an "under writer" for review but she would would get back to me on the next business day. I STILL have not heard from her! I will never deal with Capri Insurance for any of my insurance needs and I will certainly tell everyone I know about the lack of service Capri provides to their clients.

Disappointed. I tried to get insurance and got on the call back list, they said it would be a couple days. A few days later I called back to ask what was going on and I explained that I had called a few days back, they said they were really busy and that I was on their list. Fast forward another 1.5 weeks and I still havent heard back from them and had to get my insurance at another broker.

Great service and personnel. Always willing to help and friendly!

Fantastic attentive and friendly service. Highly recommended!!

Justin is very professional and customer service oriented.