Comox Valley RV

We were so happy with our rental! We rented an RV for 2 weeks and "camped" on nana and papa's property. Loved the bunk beds, separate bedroom, pull outs for couch and table. Our kids were thrilled. So grateful for all the help from Lori as we navigated our first RV rental!

Great experience considering the odd year we are having. Our initial trailer was cancelled but as the world began to open we received word a trailer came available. Booking this trailer was insanely easy thanks to Lori. When we arrived at our destination the trailer was delivered and installed alleviating all the stress of the holiday. When I could not figure something out in the middle of the night I emailed and had a response bright and early just what I like. Thanks again Lori for making this so easy and the rest of the team at Comox Valley RV job well done.

Our family rented a trailer in 2020 for the second time now from Lori at Comox Valley RV. The trailer was as expected ... clean and well maintained and Lori was easy to work with arranging and picking up the unit. It's nice that the rental units available are all current and new each season. We will definitely be back again in the future.

Worked with Kevin on purchasing an enclosed cargo trailer and had the easiest, most friendly experience. I found his ad on marketplace and went back and forth a few times on questions, which, after months of looking I can tell you it's not easy to get responses or a clear direction of availability or options. We eventually had a phone call and he quickly understood my needs, and let me know that I could save some money based by removing options that may not have mattered (like a 2-tone paint job). He priced out other options for the custom order and never once did I feel any type of push towards spending more money, if anything, he was offering ways to reduce the cost because of being a custom order. Within 2 hours, we had the order complete, his finance manage Matt was also super easy to work with, and got straight to the point with the numbers and addressing my questions. I'll be going back to them for parts on my campervan and any RV rental needs when Family comes to visit the island.

I should have read these reviews prior to purchasing our trailer at Comox Valley RV. My mistake. Just like many other poor reviews our experience with the service department was beyond poor. Bought a new trailer in mid July and after the second trip the slide wouldn't retract all the way in. Service department said it was a faulty slide motor and they were surprised at that since the "slide technology has been around for a long time and is really basic technology." They replaced the slide motor and I picked up the trailer. Third trip out (Mid August) the slide wouldn't retract at all and I had to drive home with the slide out. "Slide motor again" said the service department. I waited a few weeks for a new motor to come from the US and they installed a new motor. Still didn't work. "Its the wiring harness" said the service department. A month for that to arrive from the US. "Wrong part was sent"! Another couple weeks for the right part to arrive. Finally fixed (fingers crossed!) mid October. Apparently the "basic technology" is a little more advanced than they think. Not at any time did the service department take any responsibility for the fact that they misdiagnosed the problem or screwed up our first summer of camping with our trailer. Its spent more time in their shop than it has with us so far. The last hurrah was when I asked to purchase a cover for the trailer. They had one left in stock. I asked if they would give me a discount on it for my trouble. In my mind I was thinking 10-15%. There was a one word answer to that..."NO". I bought one online instead. Beware.