Comox Valley Volkswagen

Great team from parts to sales. Love going here. If you need a new or used car this is the place to start looking.

I drove down from Victoria to test drive some used cars on the lot, however I am deeply dissatisfied with my experience dealing with Comox Valley Volkswagen. I loved the car I test drove and put a deposit on as I was told that another couple was going to be test driving it, the car had a roof leak and fairly extensive staining - I was told that it would not be a quick fix and they were unsure of when they would be able to fix it. I could have purchased and drove back down to pick it up. However they had no flexibility in pricing and weren't even willing to deliver the car when it did get fixed. I found Jon extremely poor to deal with as he does not listen and is less then enthusiastic on delivering any kind of customer service. I will be purchasing my next car elsewhere and would not recommend to anyone I know.

As I was a little hesitant moving into a Volkswagen, the team at Comox Valley Volkswagen really made the buying, and ownership a really enjoyable experience. After dealing with every other dealership in town I have to say they went above and beyond. I have been to 30+ dealerships ranging from Ontario to BC, and this experience by far exceeded my expectations. It's not too often that the owner is so active in the day to day sales as it is with this dealership. It speaks volumes in terms of customer care, and the level of quality in which they hold them selves to.

Easily the worst dealership experience I've had. Every stereotypical and pushy sales tactic in the book, and finally they told me that if I wanted my mechanic to look at the car, they wouldn't sell it to me. Steer clear.

Fast and friendly, and didn't charge for extra minor details. 5/5.