BCAA

Laura & Tracy in the Courtenay location were very pleasant to deal with, Laura even came to my car when they were ready for me. I was very happy with the service I received.

Fast response when you lock your keys in your car I got to say that You guys rock

BCAA is a great example of a business that is making things more difficult in these trying times. I hope the public will recognize this and find other places to do the business they would normally do with BCAA. I got an email from them a few days ago reminding me my car insurance was up for renewal and best to do it by phone with them. If I had to by appointment in person was an alternative and they were open 10-4. So spend an hour and 10 minutes on hold to finally get a person but at that point my lunch break is over and I can't renew my insurance while I'm working..... I work 9 to 5. Even if I did manage to get it done over the phone I would still have to wait for the sticker to get mailed to me. Long story short I went somewhere else that had better hours where I could renew after 5pm and walkin in person get the business done and have my sticker in 1/2 hour. I've been a BCAA gold member for well over a decade now but I think all of my business with BCAA will come to and end this year. Support businesses that support you in these challenging times and the ones that don't will hopefully just fade away.

Terrible communication. No way to speak to anyone locally and the 1-800 phone system had me on hold for 25 minutes before I hung up and went to Sussex Insurance where I had little wait time and friendly helpful face to face service. I will not be going back to BCAA for my future Insurance needs.

I called BCAA to get my car battery boosted. Nate showed up shortly after and helped me boost my car. I mentioned to him an ongoing issue I’ve had with my car since I purchased it used. Without missing a beat he offered to help me out and asked me about the issue. Nate went above and beyond in helping me fix this car issue. It was a huge weight off my shoulders. I was very grateful.