Mazda Joliette Inc

Exceptional service. A reference in after sales service at the maintenance department. Professional staff that inform their clients in the needs of maintenance required for their vehicle.

Dealer had the Mazda I was looking for, but it was far away so much communication by email and phone. I specifically emailed whether there was any damage, scratches or dents on the interior or exterior of the vehicle and was told "it is perfect, like new". So we agree to drive the 3 hrs to pick it up and close the deal after giving deposit. Specifically asked to have the car clean, and in an indoors location to inspect when we get there. Arrive, and car is dirty because they mistook another Ontario resident as me and went for a test drive. My God, did you not even ask for id or a name? How unprofessional to make that mistake. Literally, the car was coming back from the test drive as we were walking into the dealer. So, I was asked to look at it there, dirty, outside in the slush and snow. Looked good, test drove good, so we proceeded inside to complete the paperwork. Well, get home, and find significant scrapes under front bumper lip that can be seen if you get on hands and knees. At first, their response was that car was good deal and it doesn't affect the car operability. Who cares!! I paid for a car that was supposedly "perfect, like new" and it wasn't. Furthermore, they later shared the invoice from the service department for the work they did to Certify Pre-own the car, and sure enough, that invoice clearly noted the damage to the front bumper!!! So the dealer was aware of the damage when I purchased the car but did not inform me!!! Essentially, they negotiated in BAD FAITH!!! So after getting Mazda CAnada involved, which of course, is unhelpful and simply takes a hands off approach, the dealer offered to fix if I brought the car there. Yeah right!!! So they want 2 people to drive 3 hours there with the Mazda and a 2nd car to drop it off, then 3 hours back. Then drive again 3 hours with one car and 2 people to pick it up after being repaired, and drive back with both cars. That is 2 days of lost work for TWO PEOPLE given the dealer is not open on weekends!!! Yes, sounds like they are being cooperative, but they know that it is a false offer because it is too much hassle and would cost me too much in time and gas to take them up on it. And they want me to incur all these costs after all the documentation CLEARLY shows that they are at fault and misrepresented the vehicle condition. I was willing to take partial compensation based on an estimate to repair I received locally so I could have it repaired myself and cover part of the costs, and I offered to take to local Mazda dealer and they could sort it out directly. But of course, they don't want to pay a dime, so they stand firm, because they know how much it would cost me in lost work, gas for 2 vehicles etc....essentially making it not worth the trip. You draw your own conclusions on whether it's worth risking a purchase with this dealer.

Horrible after sale! Empty promises! By far the absolute worst experience with a dealer in my life!!! Once the paperwork was signed and financing was approved on our used car purchase, we discovered that the "extended warranty" that the Mazda sales person clearly stated was still good, was in fact EXPIRED according to our Audi dealer when we took the car in for our check-up! And with repeated calls and promises, the sales person at Mazda made promises to make us happy. Adding that it was Audi's fault for misinforming them when they received the car, and then have the nerve to tell me and my husband that we misunderstood them! Even after them promising us they will offer us a Mazda warranty at a great price for the mess-up, they still do not get back to us after repeated follow-ups. When we contacted their Sales Director, he claimed that the sale was complete and the file "closed".

Very good service. The employees are very polite and know the products they are selling well. They are good advice!

Really satisfied with my customer experience at Mazda Joliette! No pressure and attentive to my needs, even if I am buying used and not a new vehicle. Very happy with my acquisition !!