Steve Marshall Motors

Took my 17 Tacoma in for an oil change (as I bought the truck from a ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.

The mechanic was knowledgeable and quick to diagnose the issue and was an easy fix, thankfully. But the dealership didn’t hesitate to charge me $425 for an hours worth of work, which should have been $135. Most of which was reconnecting the driveshaft the towing company disconnected (never heard of that before). The sales person justified the exorbitant amount because the mechanic was extremely knowledgeable and was able to sort the issue out quickly, and you have to pay extra for his experience. Um, what?? Isn’t that what the hourly labour charge is? When I refused to pay, he took $100 off but it was still way to expensive for such a quick fix. Robbery. I hope I never have to go there for repairs ever again. I highly recommend you choose a local independent mechanic.

Highly recommend this dealership. We traded our van in for a new truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.

I recently moved to the island and for some time was looking for a used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale. I would recommend him and this dealer to anyone

So happy with our new vehicles! Was great working with Nick and Shane! Made it effortless and super easy. Thanks again!