Alpha Auto Access

HIGHLY DO NOT RECOMMEND Service is absolute trash. Called one week in advance to specifically schedule a test drive because I have a very busy schedule. Messaged again prior to my appointment to ensure car is ready for the Saturday. Get to the dealer and was informed that the car was not available for test drive and to come back at a later date. If their service is this shady, I can’t imagine what other shady things they would do to their cars.

Test drove a car here. It clearly had some serious mechanical issues that the salesman tried to gloss over that meant by the time I bought the car and made the repairs to make it safe then I would have spent more than the car was worth. Other places were selling similar cars in better condition for the same price. Clearly they over estimate the value of their inventory so I would ve very careful with any vehicle I purchase from here.

Recently bought car from manager Mike and salesman Fred. They were professional and polite. They told me if there were any problems with the car, they would take care of it and I did not have to worry. The price was competitive and fair. After the deal was made, they promised to make sure the car would be in the best condition it can be in. They actually booked an appointment for my car to be fixed after I brought up problems with it to them, and they aren't charging me any additional fees.

I recently bought 2012 Honda Civic from Mike and it was amazing experience. He drove all the way to Tsawwassen ferry to pick me up because I was coming from the island. He gave me a good deal and a perfect service. I’m very happy with the car they sold me. Also, Mike called me to follow up in couple of days just to ask how was my overall experience with the car. I will definitely recommend this place to purchase a used vehicle.

I recently went to Alpha Auto to look for an SUV vehicle, Fred came out to help me, I found one I liked and asked them if I could have it inspected by a dealership. They said yes, all i had leave was a deposit and Fred was kind enough to take it to the dealership that I had booked within a few blocks of Alpha Auto.(of course I paid for it to be inspected) The report came back and it had issues that was more than I was willing to spend. However, I have talked with other dealerships about taking the vehicle off the property to get inspected, all others said they would not allow it, they have companies that can come on to lot for vehicle inspection. It is not the same as having a dealership hoist up the vehicle to inspect. I thank Honda dealership for doing a great inspection, but Alpha Auto, You get my respect for not being afraid to allow your vehicles to get inspected at a dealership. I lost money for the inspection but I had the freedom of finding out the truth about the vehicle I wanted. From all the private dealers I have dealt with, you are the only ones I will recommend because of Freds kindness and the respect of allowing me to have it properly inspected. My only advise for others, there is no one person on a dealership lot that knows everything about a vehicle, even carfax can not give inspection report. Get the car you want tested.