Map
Detailed Information
- Place Types Car dealer
- Address 3877 Canada Way, Burnaby, BC V5G 1G6, Canada
- Coordinate 49.2548369,-123.0182573
- Website https://www.aaqualityimportltd.com/
- Rating 3.3
- Compound Code 7X3J+WM Burnaby, BC, Canada
Openning hours
- Monday 10:00 AM – 6:30 PM
- Tuesday 10:30 AM – 6:30 PM
- Wednesday 10:30 AM – 6:30 PM
- Thursday 10:30 AM – 6:30 PM
- Friday 10:30 AM – 6:30 PM
- Saturday 10:30 AM – 6:00 PM
- Sunday 10:00 AM – 6:00 PM
Photos
Reviews
Recently purchased a 2014 Mazda6 GT at AA. Worked with Rene, who was a pleasure to deal with. Not one single moment I felt pressure to purchase the car. Gave me all the space I wanted to decide on my own but still gave me honest answers to my questions. Highly recommend dealing with Rene at AA if you'd like hassle free service. 👍. Happy with my purchase and the deal I scored on the vehicle.
Went to see two SUVs they had for sale. From the beginning the kilometers on one of the two cars seem to be off on the Car Fax. Something did not feel right. I took the car out for a test drive anyways to make sure it was driving ok. After that, the guy (I think was the owner, he did not introduce himself) came to me asking if I was ready to buy the car (pretty much the only question I was asked). The car had the frame rusted very badly, did not have the step tire (for this specific vehicle it is very uncommon not to have one) and some electronics were not working. I asked how flexible he was on the price as the vehicle was clearly overpriced for its condition. He then turned to me and asked how much I'd be willing to pay for it. After I answered the question he got very upset and started yelling at me. I was shocked by his reaction. How are you going to sell anything by yelling at your customer, not asking questions and not even acknowledging the customer's comments on the product? It seemed that he was doing a favor to me letting me test drive it and now I had to give some back. Don't waste your time and energy going there.
Extensive selection available at all pricesReliable and friendly service Check it out if you are looking for a used car!
Very unprofessional. I expressed interest in a car. Was told it was better to come the next day to view it, so I scheduled an appointment. When I arrived, I was told that the car had just been sold. I asked why no one had called me before driving over an hour to get to their dealership, and why he would not have called me first as I had already expressed interest in the car. He just laughed and said "sorry" while smiling.
Was postponing my viewing appointment by a day to have two interested buyers on site at the same time for the same car? I sure hope not. You wasted my time, my gas. Maybe a basic etiquette class is needed on customer relations for your staff. I would have expected them to keep my appointment and schedule a test drive with another buyer following my scheduled time. At the very least, a phone call to reschedule me to tomorrow and a follow up to let me know the car had been sold.
I invite the manager to reach out to me to discuss if they find this lack of professionalism is okay with them. Rene will have my contact info regarding E550.
Worst customer service I have experience in a very long time.
Unprofessional isn't close..more like pathetic
Understand why they are trying to sell used cars
Can't get a real job..Buddy contacted them and sales guy wants to fight.. I'd love to watch that and put some real cash down lol..feel free to send your email over and I'll forward the conversation.. I'm sure the sales guys are illiterate and ESL
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