Perpetual Insurance

Everyone's condo insurances are going up, that's not something that can be avoided. But what can be avoided is extremely terrible service. I got yelled at by the older lady with the glasses for not bringing a clear enough print out. I couldn't get one b/c my building manager was on vacation. I will definitely be switching my insurance. Instead of apologizing, the front desk girl told me that's just the way she is and that maybe i shouldn't have a problem w/ her tone. Either way, avoid at all costs!

Great service! Staff were very helpful and efficient in assisting me with my insurance needs.

Called them on the phone asking if they have private auto insurance. Told me they did. Came into the office and said they didnt.

Summary: False calculation. Poor manner. I renewed my auto insurance with them twice. The guy was okay but the lady was always in a poor manner. My auto insurance was $1000 deductible for both comprehensive and accident (only for pleasure use). One day that I thought about changing my plan to $500 deductible and communicating to work. C&N’s professional broker gave me the plan which is even $360 cheaper than I got from Perpetual. I thought that wouldn’t be such big difference in between each insurance brokers as we pay ICBC until I got this experience.

poor customer services which the staff was so inpatient to answer questions.