D.A. Townley

I submitted a dental claim through a previous employer December 2019. It finally went through end of November 2020? There's no way to contact this company to find out the progress of your claim either. If I could rate lower than 1 star I would. Ridiculously slow.

Far below industry standards. Their primary correspondence is via snail mail. Submitting a claim is a very tedious process because it's a hand-written form that you print out and then scan with all receipts. Setting up direct deposit was painful. Setting up prescriptions was painful. Employees are impersonal and unhelpful. Can't do direct billing anywhere. I'm so glad I'm no longer covered by them, what a relief!

“Customer service” is very poor. I haven given up trying to get any transactions taken care of. No online options, everything is done by snail mail unbelievable this company is still around.

Stuck in the stone age. Terrible to deal with. Everything is done through snail mail. I get notices that are two weeks over due because they are so slow. Never get an email about any important notices. Instead the mail out notices that a form was submitted incorrectly, or that my employer has not submitted hours and my benefit's are denied. The worst I have ever dealt with. When I ask why they cannot contact me through email or a phone call even, the response is "this method is more efficient". I ask how that is possible and they give me the same answer. Time to get with the times.

They’ve always been great to deal with. The company my wife works for has used them for years and always prompt paying and direct depositing the payment. Top notch customer service as well.