Garage Godcher Inc

I purchased a motorcycle early june of this year. In the negotiating process we agreed to include the service repaire manual in the price of the motorcycle. They didnt have the book in stock so they were going to call me when they received it. One month passes, so I decided to contact them. They told me they were having delays due to covid-19 which I understood. I work at a vehicle dealership and we also had slight delays due to covid. The lady I spoke to said shed get back to me in a couple days. A couple WEEKS go by and I call them again. Still absolutely no update on what was happening. Now a couple months go by as I almost forgot about what they promised me. I call them again and now they told me that it wasent available anywhere. I called my local dealership and they confirmed that it was avalible for purchase. I called Garage Godche right back and explained that since they cant seem to get it on there own, that they could buy it from my dealership and I would pick it up. I even supplied the part number of the book. They called me back two minutes later that all of a sudden they found the repaire manual and were going to send it immediately... right after I pay for it. But im not saposed to pay for it... it was in my contract that THEY pay for it. When they tried to make me pay for it they told me the price and I told them theres no way the service manual was only 40$. Somthings wrong. Service manuals are normally around 100-150$ I asked them to double check it was the service manual for my bike. They assured me it was. I finally recieved it in the mail just to find it was the onwer manual. Not the service manual. Its now been 5 months since I bought the bike. I was so fed up. All my coworkers were laughing at me everytime I called. It was so embarrassing. We finally agreed that I would buy the repair manual from my local dealership and they would reimburse me. I bought it and sent them the invoice. A day or two goes buy and I Email them again. They said I never sent it. So I sent it again and waited. No response. I called them to request an update and they told me the check had been sent 4 days ago. Why didnt they tell me? A week goes by and I still didnt recieve it. I called again. They told me that it had just been sent... again... Anyways. I finally recieved the check the morning. More then 6 months later... I've never experienced anything like this in my life. At my dealership where I had work, we would never make a client wait for 6 months with only one reply. Sad. BTW the front axel nut was left hand tight causeing play between the axle and wheel bearing damaging the axle. A clunning noise was caused in result of this. If I didnt catch that the front wheel would've came loose. Also the air filter was absolutely past due of replacing. Two repaires I found/completed just out of the 1 month warranty. I will never buy anything from this place again.

Perfect service when the time is to pay for your purchase but after-sales service and respect for sales contracts are not respected. Incompetent staff and owner or owner's orders make employees look incompetent. I had to be reimbursed for my purchase with compensation because of the repairs that had to be done (mentioned on the sales contract) and others paid but they were never made.

very good service from Josyanne to sales, Super competent and friendly mechanic I recommend this place for your snowmobile

Purchased a mountain bike, 20 days later, oil loss, engine smacked, filter full of sand, worn front breaker, no maintenance done on the vehicle, they buy vehicles and resell them without putting too much money. Had the mountain bike inspected unfortunately after the sale and it had over $ 2,000 in repairs.

Thank you Pat, for helping me out, and to the whole team for the good service