Castlegar Hyundai

The folks at Castlegar Hyundai were very pleasant, courteous and knowledgeable. Our sales rep Christina was incredibly patient with us as we took our time test driving cars and asking questions - dozens of questions lol - before deciding the Sante Fe Ultimate was the perfect car for us. She even booked us a second walk through of the car's features on another day, when she saw how tired we were on the day we picked it up - Fantastic! And the Business Manager Corinne was so nice and helpful to us in picking options and doing the financing, without being at all pushy or snide - we loved that! Even the service guy Jeff was relaxed, helpful and friendly as we picked out our winter tires and booked our first service visit. Great team and great product all around!

Castlegar Hyundai has been renovating and expanding this past summer. They just finished and the new addition is gorgeous. If you shopping around for new wheels, I would highly recommend that you take a look around. What a refreshing experience it was dealing with Castlegar Hyundai. The overwhelmingly positive and courteous work environment led me to feeling at ease immediately. I was greeted by a lovely young woman who led me to her office where we began a conversation. My request was somewhat complicated. I was looking at different options to trade in/sell/downgrade/upgrade. I had come from another province and was still financing my vehicle. My sales rep spent hours with me and gave me multiple options as to how I could proceed. Because I was in there for so long, I met the whole team and realized that they are all like that. I was not a number. They genuinely had my best interest in mind, an uncommon feeling when dealing with the corporate world. My last car purchase from a non-Hyundai dealer in another province was unfortunately quite negative. I felt pushed, cornered, and taken advantage of. By the time I picked up my car I had tears in my eyes and felt foolish for ever trusting a large corporation to have my needs be their priority. It was difficult to enjoy my new car purchase because of the sour taste the company left me. Fast forward to my experience with Castlegar Hyundai and I couldn’t help but notice the stark differences. 1.) The communication process is top of the line. My representative explained what was happening. I never felt as though I was in the dark. 2.) The prices are very fair. My representative worked with my budget 3.) Everyone is genuinely nice. They seem to enjoy their job and the environment that they work in. 4.) There are no pushy sales techniques. They understand that you are making a big decision and want you to make it intelligently and confidently. In an era where counting on one another is more important than ever, it’s essential that we elevate businesses that are demonstrating authenticity and humanity. We often define corporate responsibility as the large gestures that organizations make in the field of innovation and technology. I would like to make a case that corporate responsibility is showing up for clients in the daily moments and making the little things count. Dealing with Castlegar Hyundai could not have been more positive. Thank you so much.

Great service. Need more breakdown on their invoice.

I have been going to CH for service on my Hyundai for 10 years. That tells a story right there. Has always been a pleasure dealing with parts and service dept 🙂

This is a truly first rate (AAA) facility. A wealth of product knowledge offered by the sales people. The paperwork was prepared right and totally accurate by the business staff the first time. Senior management was very supportive (a good listener) insuring the whole purchase experience was up to his very high standards. In my case, it was well worth the drive from the Okanagan Valley! It is with pleasure and confidence that I highly recommend this store. / Barry