Park Avenue Lexus Sainte-Julie

Called to confirm if a car was in stock, text message confirmations, drove 25 minutes, waited ten minutes ...opps sorry Web person did not update the site. Showed me their inventory of similar items, no effort just walked through the lot. I have never seen such dirty cars, bug stains, no effort. I would not expect this experience from Lexus.

Sharing my personal experience... I initially bought my Lexus IS 250 1 year ago and the sales rep at the time provided pretty bad service during and after the sale (Followup was horrible). The reason why I actually went through with the purchase was, it was a difficult car to find at the time. Fast fwd to about a 1month ago, I noticed rust developing above my rear wheel so I attempted to reach Parkavenue Lexus St.Julie & was unsuccessful (mind you it was during the peak of Covid-19 so I understand it would be nearly impossible). I Then contacted Lexus Canada and they replied back to me within a reasonable time frame and advised me to book a service appointment with Park-avenue St. Julie to get my rust checked out as I was within my warranty period. When I went the service manager and his colleague were quite professional and assisted me and took pictures of my car(even-though they notified me right away that my rust would not be covered until it actually has a hole in it ..FUNNY). While I was waiting to get my keys returned to me, I was viewing the new LX and wanted more information so when the service manager came to return my keys, I asked if I could speak with a sales rep and he went to see if a specific sales rep who is in charge of new vehicles was available which he was not. I waited another 10mins and then left and told one of the service dept employees to have that specific rep contact me. No one did so I then sent a email to that very same rep to contact me and he only replied back to me 1 day later and notified me he will be in the office only the following Monday. I was expecting his call the Monday or the days following but no luck so I emailed him back stating that he can contact me anytime which till this day he has not. I left him a voicemail and still no call back. I then tried to contact another sales and same issue no followup nothing! I even left the service department a message and still no call back surprisingly. I assume once I post this review of how upset and angry I am, they will prob contact me within a reasonable time so I can remove the review lol. How can I refer my colleagues and friends and family with this kind of service?

Of all the Lexus dealership I have done business with, they have been the most human, understanding & ready to help whenever needed. They even beat Lexus corporate service at their own game. Keep it like this folks.

If you are renewing or buying a new Leuxs Mr Alain is the best person! We are very happy about the deal we have made today with him !

Do not buy cars here especially of you are from outside Montreal. I bought car from Jean-yves. There is no after sales service and even this guy put my phone call on blocked list. Will tell you that all used cars have warranty of 30 days or 1700 kms. And will tell you at the time of selling that if anything is wrong we can get it fix from our nearest dealer. But once they sell they will totally refuse it Don't buy if you donot know French