Sport Chek

Staff is really focus. Thats nice regardless the stock in the store. Sometimes an area where people could try their sizes and then order online would be a good idea. So we avoid unnecessary orders. Also when ordering online id would be nice to have a longer window to cancel or change the order. I order the wrong size for my wife shoes and i ended up returning and re ordering again. This could've been avoided online. Thanks!

Sport Chek and... Friendly People Chek. I went to try on some snowboard boots and the person helping was helpful and informed! The manager, Darin, was especially wonderful, he went out of his way to make sure I got a pair of boots and was very accommodating.

No kids waterproof boots in store. Not a single kids rain jacket in store for vancouver in november. This store us out of touch and a waste of time.

I went to buy runners after my current pair collapsed after only 6 months (so not in a good mood and never buying FILA again). The gentleman in the footwear dept was so helpful and took such care to make recommendations and explain the pricing he restored my faith in the whole sportswear idea. It is so nice to meet someone who cares about what they sell.

Horrible customer service. I returned an online order of two pairs of shoes today as they did not fit despite using Sportchek's online shoe size estimator. I asked to order a size down. The employee called over a shift lead/supervisor/ manager and he explained to me that this could not be done because in order to place a new online order I would have to touch the pin pads etc. (???) This sounded absurd because anyone using a card that did not have a tap option would have to as well..... Clearly they did not want to put in the effort of having to clean the screens between customers. I then asked since the sale was no longer happening if they could honour the online pricing I originally received, if I placed the order on my mobile right away and gave them the order #. He said NO and that I would physically have to bring in the shoes once they arrived to receive a price adjustment. So to summarize, they were asking me during a pandemic to come in to the store a second time just to receive a price adjustment even though I had the new order already placed. Essentially, they are asking customers to expose themselves again when this could easily be fixed in store that day. If this wasn't something they could have done on their computers, they could have simply called the customer service line and offered to have this sorted out for me while I was in store, or let me leave and contact me once it had been arranged (this would be good customer service). Instead he told me that there was nothing he could do and that I can call customer service to complain. Well I certainly did and within 5 minutes they were able to provide me a price adjustment. This location clearly lacks customer service skills BIG TIME (as proven in others' reviews as well).