Bicicletta Vancouver

I bought a beautiful bike on sale online. They shipped it in Quebec for a very reasonable fee. Bike was well packed and in pristine condition, both esthetically and mechanically. Bonus is that there's no PST on bikes in BC! So I saved the 9.95% Quebec PST, had I purchased locally. Great communication with their sale manager. A happy customer!

If I could give a negative review I would. Never purchase anything online from Bicicletta, unless you want the wrong item. This review is only for their online sales, I have no experience with them in person. I purchased a Tire online, quite easy order you would think. But then I received the Tire and it was the wrong one. I tried to call, but of course you cannot speak with anyone. Then I used the Chat feature, thinking this would go smoothly. It did, Andrew told me they indeed sent me the wrong Tire, and said I should return the Tire and order an new one, because they have my tire in stock. They would pay the shipping on the wrong tire - send me a label. I again purchased the tire that I wanted online. Fast forward to days later when I still haven't received the label. Liam on the Chat told me that they made a mistake and would not be paying for shipping. They don't pay for return postage. "But they sent me the wrong item" I said. After a number of back and forth through the Chat, they were going to send me a shipping label, no wait, they are refunding me my shipping, nope - they are refunding my shipping and sending me a label. Liam couldn't get it straight. (This was after 1.5 hours chatting with Liam). Then three days later, I received an email that said that they don't have the tire that I ordered and would I like a different one. I still hadn't even received my shipping label to return my first order. I have now cancelled my order (for the tire I don't want), and I am still waiting for the shipping label to return the tire that I didn't order. I would have sent it back on my own, but postage is $15 to return an order that I didn't order but was charged for. Very unhelpful staff. I don't think they care much about customers or getting anything right. Very much do not recommend purchasing anything from Bicicletta.

Probably one of the best bike shops in Vancouver. I've ordered a couple of things from them, cancelled a couple orders, and asked a few questions, and the customer service has always been prompt, professional, and personal. I think that in the modern, digital age, Bicicletta has stayed ahead of the curve with the tech it uses to engage with customers. 10/10 will definitely be spending my money here for years to come

Great mechanics and nice people but I find it super annoying that you can't call the store to speak with someone. All the contact has to be done over their online chat and its impossible to get in touch with a mechanic. Makes the service experience pretty sub-optimal.

Took advantage of the great sale they were having for Black Friday. Ordered a pair of shoes, but before it arrived, got a very apologetic email indicating they had made an error and shipped me the wrong size. The reason I still give them 5 stars is how they dealt with and owned up to the mistake. They recognized what an inconvenience it was for me to have to ship the incorrect pair of shoes back to them and not only gave me an additional discount for the shoes, but sent me some cool swag along with it. Sean was great to deal with through the online chat.