Our Community Bikes

I took my bike in yesterday to get a new shifter cable installed, it's a nuvinci shifter and Hub. I also requested for my back wheels to be centered because i felt it was a little off, which they did a good job of fixing. I was able to ride to the store with the shifter will half working as i still had the overdrive shifter in there. display working as normal. then I was told by the person working on my bike that the shifter fell apart when he opened it and it was due to "wear and tear" okay pointing out the white marks inside the shifter housing... (ps it was lubricant and not wear and tear marks) since they were closing i didn't take a good look at it on the spot and trusted what the guy said instead took it home where i inspected the shifter, it works fine...... that Cog that fell off was not from wear and tear, it was from force as the person working on it decided he wanted to change the overdrive cable and didn't know how to access it and most likely tried to force his way into it and broke the cog as the 'white marks' is lubricant that can be rubbed off. so long story short, went in with a small problem came out with a broken shifter display but the shifter still works fine. the shifter was taken apart, the perfectly good overdrive shifter cut and removed so i came out with it in a worse condition than i went in with. I've been able to superglue the cog back in place, but it's still a little flimsy but works for now, and will be installing the new cables myself. but the even worst part is i'm missing a screw that screws the plastic cover onto my shifter.... it was not returned to me in the bag of shifter parts..... im sure they are good with working with normal parts but if they were not familiar with these bike parts, i would of rather they said they didn't know how to service it and returned the bike rather then breaking it and then try to play it off as it was already broken.

This shop is amazing. They have taught me so much over the years, and I have enjoyed the learning experiences along the way. Of course now with covid things are a bit different, but they're still doing amazing work. I have spent a lot of money for an ebike upgrade kit that has sat a home uninstalled because I didn't have the tools or knowhow to safely install the rear wheel and strip the handlebars of bits to be reorganised. I've been stuck with the same response from everyone, "go to grin, only grin does installation. Well... They used to. But they aren't now! (This is an aside really. Not a dig. I understand why their policy changed.) But no bike shop would touch my bike! Finally I just sent an email outlining the things I wanted done. Rear wheel installed. Handlebar grips removed. Pedals off. And they said yes! Thank you so so so much! Now I can complete my install! Also now I'm absolutely sure the rear wheel won't magically fall off because I am an idiot so.. thanks for that too!

Super friendly, really helpful! I came in looking for a really oddball part, and was happily surprised that they had it, and charged only a buck for it too! Also the shop is very COVID friendly as well. Really stoked on this shop!

Drove from Langley,after work, to see store i used to go often when lived downtown. After waiting in line at 5.45pm, when it was my time to come in, was approached by staff and in club bouncer style was told that there no reason for me to go in as "You wont leave at 6pm" . Pathetic. I needed 5min. Shame,used to be cool place with cool crew.

Awesome. One of the gems pf vancouver. Old new all sorts of amazing finds. Rebuilding or looking for that older part. It's there. And! They teach you how to do it. Enough said 👌