E-Ride

I just purchased a TC and I love it! The buying process was easy and relaxing. No rush or stress during the test drive. Will definitely buy from them again!

EIGHT MONTHS LATER5 AND $2333.79 AND I STILL HAVE NO BIKE Originally when this bike was purchase in December 2019, I was guaranteed the bike could be serviced in my hometown Kelowna. I was undergoing hip revision surgery in the next couple of months and this bike was going to be my rehabilitation equipment. I have documentation of this contractual agreement. Due to winter conditions, the bike was not assembled until April 2020, when I informed E-ride (Greenwit Technologies Inc.) the bike was showing errors on the computer. After attempting to ride the bike I later reported to E-ride the bike would not respond properly to the controls. The company E-ride referred me to Motortoyz was ignored for approximately two months by E-ride. In an email dated July 23, 2020, at 11:40:49 AM Keti informed me, “About that promise that Motortoyz will service the bike- that was the arrangement at the time you purchased the bike. However, things change and during the COVID lockdown the store was working with a low capacity and they lost their bike mechanic. We tried to contact the other bike stores in Kelowna but they wouldn’t deal with it.” Perhaps if E-ride did not delay responding for the approximately two months a mechanic would have been available to do the repairs, nor which shops in Kelowna they contacted. An email dated April 18, 2020, @ 11:16AM Waldi P of E-ride stated to me, “Take an estimate from Motortoyz how long it will take for repair, maybe it will be faster to get the bike here so we can take a look. The only thing you would have to pay in that case is shipping cost” I had to repeatedly ask Keti questions she ignored including, a) what bike shop here in Kelowna would Greenwit Technologies Inc., be contracting and paying to service this bike should it require further servicing, and b) whether Greenwit Technologies Inc. will be paying for all shipping and repair costs should the bike require it c) what did their mechanic found was wrong with the bike. Keti ignoring questions and having me have to ask them again I found unprofessional. I subsequently filed with the Civil Rights Tribunal requesting a refund as Greenwit Technologies Inc.has failed to live up the mutual contractual agreement was made even more frustrating having to deal with a very difficult employee named Keti. August 9, 2020, Keti emailed saying, "However, before sending the bike we are asking that you withdraw your claim for the refund of the bike you made with the Tribunal” She added, “The statement there was not correct in the first place since we never asked you to pay for the shipping.” August 10, 2020, @ 11:40AM I emailed Keti informing her I informed her this ultimatum she herself was asserting is not based on factually evidence. Had she reviewed the communication trail between myself and E-ride, & Motortoyz she would have seen the email dated April 18, 2020, @ 11:16AM from Waldi P stating I would be responsible to pay for shipping costs I added, “ I will withdraw the claim once your company confirms the requested information above, and once the bike has been received by myself and deemed safe to operate. I require a response before 11:00AM Tuesday August 11, 2020. Aug 11, 2020, at 8:12 PM, Keti later informed me my bike had been shipped to Kelowna and would be serviced at their expense if it requires more work. “Please withdraw the claim before receiving the bike.” Once again Keti has ignored my stating I will require test driving the bike to ensure that it is safe to drive Cyclepath Kelowna has informed me E-ride has requested the return of the bike. It appears E-ride in Vancouver has not agreed to my test driving the bike to ensure it is safe to drive. August 15, 2020, wasEight months and $2333.79 later, I not only regret dealing with this company, its unprofessional service has deeply affected my recovery and rehabilitation from surgery for which this bike was purchased.

I needed a scooter for my daily commute on a gulf island. I was helped by a handsome man named mark and his co-worker art. While I was there I tried many scooters and even an e bike to get a feel for what I liked and didn't like. They set me up with my perfect scooter and all the necessary accessories. The red colour of my new scooter inspired her name :ladybug. I am very happy with my purchase. I would highly recommend going to see them if you are thinking of making an e bike related purchase or if you have any questions related to the subject of e scooters.

I ordered parts . The service is GREAT!

Awesome overall experience. The E-Ride staff are real pros! They love what they do and believe in the e-bikes they sell and service. Visited other electric bike shops in Vancouver and none compare with the E-Ride experience. I've had my electric bike for a month and ride it almost every day. My partner saw how much fun I was having and ordered her own electric scooter last week.