Ebike Universe Vancouver

Normally I read reviews first, but was in a hurry and didn't. Not only did my order show up in a box that was completely wrecked and parts were missing, but I sent two emails and one form through their website and got absolutely NO reply at all. I'm really unimpressed and now can't even return it because I can't get ahold of anybody.

BUYER BEWARE DO NOT SHOP HERE BUYER BEWARE You know that stereotype of the car dealer/mechanic who takes advantage of anyone they can? This is the place. Shame on you Ebike Universe Vancouver A cooworker bought a bike here. She was soooo stoked to get it. Quickly things turned sour. After listening to many a frustrated phone conversation as to why she is being asked to pay for things under warranty it sounded very much like they were trying to give her the run around. They want to pocket an extra 33% on the sale of a brand new bike by refusing to honor their warranty. If she doesn't pay she gets her bike back unfixed. A brand new bike that a few months later is unusable through no fault of her own. Unless of course she brings it to a reputable mechanic and pays to have it fixed herself. On top of this being without transport has cost her hundreds of dollars. It should go without saying but this is not the feeling of joy and elation that should come with saving up and purchasing a new bike. They sold a lemon and refuse to honour their warranty contract. Warranty, you know the one that makes sure the dealer doesn't give you a hunk of scrap steel instead of a bike. The contract which ensures that you get what you paid for without having to pay more. You know that one? So i came online to see a bunch of one star reviews stating the same scam type warranty issues, of course peppered with a bunch of fishy sounding five star reviews that appear to be made up by staff. It appears that this is not just my friends issues. It is their mode of operation. I had to add my voice to the crowd. I never review things online but people need to be warned about this place. What a disgusting way to treat your customers you swindling den of thieves. Your mothers must be proud of you

I've never dealt with such unprofessional people. They won't honor warranties, they won't honor their customers. It's best to stay clear of them and bring your money and business elsewhere. I will make an effort to turn my many scooter using friends away from this place in the future unless they right their wrongs.

Thank you Dexter for the great service and tutorial on tire/wheel maintenance.

DO NOT BUY FROM HERE I bought an electric scooter from here and it broke down on my way to work the first month. Turns out, it was because they didnt put batteries in with matching voltage and then charged me $256 to pick it up and drop it off even though my bike's battery was under a warranty and purchased brand new. They also charged me for a new battery charger which was not under the warranty. The charger worked perfectly when I had it. One week later my scooter broke down again on the way to work. It was again picked up and I was told the battery was the issue and that I need a new one. They put in a new one and told me they tested it on the road and that it works now. I called to ask when I can get it back and he manager of Daymak told me I will not get my bike back without paying $756 for a new battery. My battery is under a six month warranty which Daymak and Ebike Universe refuse to honor. I am bringing them to small claims court. Please do not buy from them.