The Insurance Services Department of London Drugs Ltd.

poor first experience...went to do transfer of ownership on a salvage car and the insurance manager had no idea how to do it, ridiculous...he wanted to call ICBC i said no thanks i am going elsewhere..first and last for me.

Simple and straightforward, nice person at the desk.

Expect long waits, as their terminals seem to be extremely slow. Staff are not very well versed in processes beyond basic renewal.

got a quote and I wanted to proceed. called no answer, went to store a few times and they couldn't get paperwork from their office. Original rep left so spoke to another rep. They said my quote was now 20% higher. asked to speak to manger on why. 20 years insured - no claims. Premium cost change is what I was told. Manager said he would get back to me. called me to say he is still looking into the situation and would call me end of the day. 3 days later I call back and found out he quit (fired?). Now waiting yet another person. Don't waste your time with these guys!!!

What can I say? It's an insurance agency and provides all the services you would expect very efficiently, competently and always with friendly service in my opinion. The major advantage this facility has is that they are almost always open and usually are very quick. As always, make absolutely sure that what you are being offered is exactly what you want, no more and no less, because they are trained to upsell you just like everyone in this business. Update: They incorrectly told us that it was not possible to get a temporary permit to drive a car from Vancouver Island to Vancouver without registering it to the person picking it up in person and then reregistering it and paying more tax when it is delivered to the final purchaser. This is absolutely incorrect as was confirmed by the agent on Vancouver Island when we collected the car.