HSBC Bank

I've always found the staff to be very helpfully and extremely pleasant. Perhaps the writers of poor reviews complaining about poor service go into the branch with a Poor Attitude, treat people right and you get treated right. The ONLY thing I have negative to say is that it's difficult to speak to someone in person over the telephone. Then again its hard to speak to any local branch of any bank over the telephone.

Great service. Very friendly tellers who know my name and always have a very warm and genuine smile. Absolutely amazing service

worst branch ever....premier representatives completely unhelpful in fact they are obstructive to the client.

Please allow my response email to yet another updated customer service agreement speak for itself. It's been several weeks since I put in a request for a phone call from my branch. I try to phone directly but ALWAYS get diverted to their call centre in the Philippines Hey Barry Gollom Senior Vice President of Products and Customer Experience In response to "our customer agreement" … Thanks for the awesome update on how you plan to change our service AGREEMENT! Shame I missed the part where we either agreed to this or where you even ever allowed me to speak to you about past agreements. So Bar, bear-man, bud, well let's go full-on Hobbit here: yo Gollam, how's under the bridge life going?!! … have I figured out your best buds nickname yet? No? Sure would be nice if customers could actually reach you by phone rather than go through time-wasting hell talking to call centre people. I've been waiting for weeks for a call back from my branch. Easy for you to reach me. Why do I need to walk through fire to be able to reach you????? My thoughts: On "customer agreements": do customers actually even have a choice. Do you dare call them customer "take it or leave it" clauses? Or maybe "customer contracts" since mentioning "agree" pretty much gets into the hilarious nature of extremely long software update (think Apple) "agree" corners we're all backed into. Really how about making an effort here? You send out these new terms but if I have my mortgage etc at HSBC, do I really have any choice as far as terms of an apparent agreement go? And trust me, I'll go along if you people would at least have a way for REAL CUSTOMERS to actually call you with real questions about these issues. I SERIOUSLY wanted to talk to an HSBC person about a REAL issue as far as charges go but you made me speak to a person in the Philippines. Are you cowards or just can't be bothered? Too busy counting your money???

I've decided to switch banks for day to day use, after going into HSBC for the second time about the same issue, I was told that my application for line of credit overdraft for my cheq account had not been setup and they'd have to redo the whole application and also do another appraisal on my house if I want it registered ($300 cost to me), which is opposite of what we were told by two other people there before, including the call centre. Also every one of the three times my spouse and I went into the bank branch they had no info about our appointment that we made through the call centre. they lost our application we had done previously so we had to go in again and redo it for line of credit. we made an appointment to setup an RESP, but since they didn't have knowledge of our appointment we would have to come back again to open an RESP. So I'd have to go in two more times, once for an RESP and once for the cheq account. The bank is on the other side of the city, it's inconvenient to begin with. Turned out that we did have an appointment but it didn't "pop up" on the branch manager's computer, so she didn't know, she apologized, saying how there's issues with the call centre, and they've had new staff that may have made mistakes and given us false info, but sadly that doesn't make up for all our wasted time and effort on our part. There is a huge disconnect between the branch and the call centre. anyways, I don't know if this is local to the Nanaimo HSBC, but either way I'll try out another bank. The fact I can apply online with other banks is a big plus. The only reason I'm giving a 2 star and not 1, is we have our mortgage with them and they gave us a good rate, but again it was a mixup with the branch and appointments. hsbc get your call centre and branch communication organized, and allow for more online or telephone banking options for opening accounts and investments.