St-Basile Honda

Great service! Nice employees...

Dishonest for used vehicles. Everything started out great in terms of trying out the vehicle and seeing the vehicle. No problems with any of the procedures here. However, when it came time to negotiate the financing, the story kept on changing. First - the offer from the sales rep was either 5.99% or 6.99% dependent on financing, etc. My wife and I then showed them the Honda.ca website promotion on our cell phone that says the financing rate is 4.49% for Honda Certified Used vehicles. The sales rep said he wasn't aware of that rate, took a picture. We also asked to pay monthly. The sales rep immediately said they cannot do monthly payments, only weekly or bi-weekly (odd, considering every other Honda dealer had no issues whatsoever with monthly pricing). Regardless, we told him we want the pricing for 48 months and 60 months, with our down payment and the 4.49% offer on Honda Certified used vehicles, which the vehicle we were looking at was, according to the sales rep. The sales rep took that to his boss to come back to us. About 5 minutes later he returned, and said the offer is for 4.99%, and then showed us the pricing on both. It was not at all what we asked for. First, he did not offer what the website promotion states, which is 4.49%, Honda Certified vehicles, on APR and a term of 24-72 months. The minimum purchase price is $7500 excluding taxes, fees and registration and so on - typical stuff. He offered 4.99%, and asked for $2300 to buy the extended warranty on the vehicle. Quick math told us that the 1% savings between 4.99% and 5.99% is not worth it for the warranty, so we asked to remove the warranty on the vehicle along with another item. He said ok, and went to his boss again. This time, he came back with 7.99% and said the interest rate is tied to whether we took the warranty, which is unheard of in ALL of our previous engagements with other Honda dealers in our search for a used Honda vehicle. We immediately walked out of the negotiation, as this was fishy. His boss then came out and asked what happened. We explained the above, and he proceeded to say the industry standard is 7.99%, and no other dealer was offering less. We explained that we just had come from other dealers offering a variety of interest rates, all lower than his 7.99%. He said he losses money on the vehicle if he sells lower, etc (right...maybe then advertise the price of the vehicle to make a profit for yourself. Don't play sales games) and offered 6.99%, and our condition of inspection was to be carried out immediately or he couldn't do it. We said no and left. He later called my wife and apologized for the bad experience, and suddenly he was able to offer 5.99%. We again said no thank you. The dishonesty and the games being played at this dealer unquestionably left a bad taste in our mouths and we no longer want anything to do with them or provide them business. Be honest up front and tell us from the beginning what we are to expect, not play games with the interest rate for financing and cost of the vehicle. Also, maybe the dealerships should be aware of the advertised promotions on the main manufacturer website instead of playing the "I didn't know of this!" card, and suddenly say they can't offer it or add conditions that do not exist to the offer.

A huge thank you to Félix and Jacynthe for the VIP treatment and professionalism !! Smoothest car purchase transaction ever ; all because of their motivation and dedication Highly recommended👌; very impressed; in love with my car Thank you HONDA St Basile 👍

I went here about 2 or 3 weeks ago to see a Mitsubishi RVR. I liked the car. The sales man did a good job selling it. Ive put in deposit to hold the car while they process my financing but unfortunately I did not get accepted. Which is fine. What is not okay is that when I tried to reach this sales person STEVEN about how I can get my deposit back, he was NOWHERE TO BE REACHED for about 2 weeks! He read all of my messages, left him voice mails and NO REPLY. So when I finally told him off that he's so unprofessional, that's when he replied. So now Im just waiting for my check through mail. My lesson through this big company dealer ship is that THEY ARE SO FAST TALKING YOU OUT ABOUT BUYING THEIR CARS, BUT ONCE YOU NEED SOMETHING FROM THEM, THEY ARE NOWHERE TO BE FOUND. Not unless if you bombard them with calls or messages. Thank you.

This place doesn't care about you. We went there 4 times in the past 2 months deciding between a van or SUV. First, the Odyssey was eye opening. They had nothing in stock with a good color...that's fine but when Yanis suggested to get the Touring from last year, the one with their logo, we were super content, but the price he suggested was supposed to be amazing, didn't feel that way... After going to Brossard Honda, we find out that a year old model with " a great price" was only $3 less bi weekly than a new touring... thanks a lot Yanis! -$6 a month.(also side note, the honda.ca price was even lower than what st.Basile honda was offering) So we felt defeated as the van doesn't fit our budget, and they are hard to come by in a good color... So we decided that perhaps the CRV? cools we went back to St.Basile and we got this guy Julian...he was not as nice as Yanis( who was nice, just not honest...like most I guess). And wouldn't budge on price, at all, even with colors no one wants...says there are 10 people to every 1 CRV interested in buying it...we would have needed to sign papers that day to get a black CRV, which they didn't have in the lot, they would have to trade with another dealership. They can check which dealership has which car in what color, they wont tell you, but make you sign papers to have it delivered to their dealership probably sneak in the shipping cost into your price too...! So we went to Brossard again. They were super nice, but couldn't get the Black CRV but had a good price, same story, they'll order it. We tried one more to make sure we were getting a good price, Chambly Honda...OMG actual humans with manners oh man! who would have thought it...and guess what...they were the ones who had the Black CRV... so to wrap up: St Basile Honda doesn't care about you, because they obviously make soooo much money that your tens of thousands of dollars are not good enough for them... So to Julian and Yanis and anyone else at St Basile Honda, I got my 2020 CRV