Fortier Ford

Confused staff gave us an appointment on site to evaluate damages, when they should have sent us to a third party. Spent 45 minutes waiting, including at least 3 conversations to clear this up. Sigh. Will now avoid this place like the plague.

Hello Fortier Ford Ville d’Anjou, Thanks again for your service. I’m still give a 5 star rating to Fortier Ford Anjou. At the end of the day they have fixed and serviced my Ford Fusion. I would like to mention a couple of things that I was a little frustrated with but was satisfied once everything was said and done. First, was getting an appointment. I’ve reached out to Fortier Ford Anjou months ago prior to my visit on Nov 26th 2020. And have not received a call back or reply. So I had when to the local mechanic near me. Second, and I have mentioned this before to Fortier Ford Anjou is the language barrier for English customers. I can speak French and will speak French the best to my ability and will always try, but if the personnel sees I’m struggling with my words trying to explain ...A little help and consideration would be greatly appreciated not making me feel inferior. I have mentioned to service by phone, by email and to the service person when I got there that I have 2 free oil changes and wanted to take 1 of my 2 free oil changes (I got this offer when I purchased my car at Fortier Ford Anjou) but they wanted to charge me at first? I tried explaining but they have Mistaken because they thought I did the oil change with them already but this was my first time and they wanted to charge me ? Third, when I found out the work on my car would be 4 hours more or less and I’ve been in the service center since 7:15am (my car was ready at around 2pm, is when I got the call) I was asked if I was going to stay to wait or will be leaving. To long to stay and wait. I said I guess I’ll leave and wait for your call. I had no car to get home and did not really know what to do so I walk home from Anjou to RDP. 2 hour walk. I was not offered any ride or any accommodations to get home. Never asked me? Finally, got my car back. Paid for a full break replacement on all 4 tires, replacement of the passenger side Main headlight and got my first free oil change. Checked out my Car and was very happy. Clean and the job was well done ... but I notice on the passenger side headlight they have replaced, the mini top bulb (parked light) was out? It was working before I brought my car in. Just wished they checked since it was right beside the headlight they changed? But it’s okay... I’ll will buy a replacement mini bulb and replace it myself. Would be cheaper and save me on time. I feel if I bring it back I’ll have to wait a long time and pay a lot for something small like that. I don’t want to miss work again. Keeping my 5 star rating with Fortier Ford Anjou because of the cleanliness, staff and the great job the service center does. Communication of my needs, once understood were all met. Thank you once again Fortier Ford Anjou.

The sellers are rude. A couple of years I went to the store to buy a brand new ford Edge and the service I received was so bad that I purchased at Ford Lincoln. Today I gave the chance to see if they change for better but the service I got was even worse than Dollarama. I know what I want, a brand new Ford Explorer with the equipement I need, nothing more or less but the seller didn’t want to work online, despite the COVID-19 he insist the I need to go to the store while everybody work online nowadays, to see the equipement. He even agree for me to purchase at Ford Lincoln. You guys are the best marketing for your competition.

After making an appointment online i get a call and 3 texts to remind me of my appointment at 1pm. I was looking for a used ford escape and saw one listed on the website that i was interested to test drive. I get there on time and ask for sissoko, since he was the one texting me and assured me that the car was still available the day before. Waited about 30 mins before asking if someone else was available. Michel was next in line to help. Right off the bat he wanted me to guarantee i would buy a car on the spot or else i would lose out on a special. Please, there are hundreds of cars for sale every day. When I mentioned i never driven a ford before and before committing to a sale i would like to test drive his attitude was so rude like i was wasting his time. Then he checks if the car i wanted was still on the lot, it sold. So sissoko used that as bait to get me to the dealership. That’s wasting my time. I’ll take my business elsewhere. Pushy and unskilled salesmen.

First you call and the seller cannot tell if the car it is 5 or 6 passengers, and he told me "if I want to know I have to go there and see it", also he told me it was available. When I called again, trying to talk to someone else the second person told me the car was already sold. It is the worst car dealer, very disappointing.