Sydney Mazda

Great experience, Melanie was amazing to deal with when buying my new car. She makes you feel like family. I definitely recommend going to see her if you are in the market for a new or new to you vehicle!

It's a dealership. I struggle for good things to say when it comes to these. Money hungry places

Went into look at a used Mazda on June 2nd 2020 found a great vehicle with my dad or so I thought 🤔 So I get the car home and notice chips in the hood, a chip in the windshield, wiper blades were not wiping the windows properly and I found the brakes were dragging. Took it back to Mazda June 3 to have these problems corrected told me brakes are fine, filled the crack, put new wiper blades on (had to get them replaced again) and they took it in to "fix" the chips came out horrible and a fresh MVI. So I wanted that fixed seeing as I'm spending alot of money on a car and the sales rep said "that isn't alot of money" ok 😒 after him saying ill call you next Wednesday June 10 to have the hood repainted. 👍 great. Waited and no phone call, called and had the run around for the rest of that week. Went in the dealership Monday June 22 finally got a paper stating they will fix the hood, brought up the brakes again no no they are fine. Took a trip the next day, got a nail called Mazda because i had tire and rim warranty only to find out not Canada wide, alright June 24 took it to have the tire replaced askes them to have a look at brakes. Picked car up, front brakes are 5-6MM and back was 3MM that wasn't even up to standard to pass an inspection. So I finally got back, and took it today June 29 to discuss the brakes again, Jim Andrea who sold me the car said they are fine handed hom the paper showing the brakes are not up to code, he went off in back, came back showing the front brakes were a 7 and the back were a 5 and told me that I purchased the car at 64519 or so in fact I did not and handed him the MVI certification showing the correct KM at that time of inspection. He left again, came back and said listen i don't trust your mechanic and I know these brakes were good. I said listen heres the problem, you stickered a car with bad brakes and what if I had not noticed it would have became worse told him that is unacceptable and ill leave the car here. He got in my face screaming saying I won't be bullied. Right, because i wanted to make sure I have good brakes for me and my family BUT IM A BULLY? Ok👌 So they canceled the tire and rim protection without my consent, fine! Had my dad go see the GM to show him the papers from the other shop and MVIC GM said you'rea bully seriously over brakes? (I understand the brakes are not alot of money but it's the principal) he told my father to never come back to Mazda again. My dad said fine, ill leave the car here. GM finally got Rob the service manger came out took car out to the bay and called my dad in and said it was 4 MM(Which was 3 MM) you can hear them grind. After all that the put the brakes on. I will never in my life buy, trade or recommend anyone to buy from here. Nothing but crooks, you're friend when you buy the car soon as you leave its all down hill. NEVER AGAIN! Thank you for the unpleasant experience!

Customer centric savings provided by authentic advice from staff.

A while back I was going to buy a Mazda in town, I decided not to after I first visit this dealship. It's the professional scammers' talk. You bascially get no information about the car except the money they want you to pay. I ended up driving couple hours from town to get a Mazda and I'm glad I did. The people here can make you feel bad buying the right car. I go to the dealship ever once in a while for neccessary things, and I do not recall anytime I got a good service. Recently I once again visit the dealship only for a small rubber part for the car. I stand half hour in front of the maintaince department and no one is willing to talk to me, they just pass by even they see me. I went back to the front desk ask the lady if the department actually open today. She told me to "stand up so they can see you." ?? I gave up at an hour and did not buy anything for the day. If anything come across in the future and I have to go to the only dealership in town, I would very much like to drive hours away to antother dealship instead of giving my time to them.