West Edmonton Hyundai

I'd been looking for a mid-size SUV and went to look at the Santa Fe. Kennedy did a great job showing us the vehicle and answering any questions. She was efficient and not pushy - we ended up closing a deal very quickly as the dealership was extremely reasonable on pricing and trade. Will definitely return for my service work. Professional dealership with no high pressure tactics.

I had a great experience here. I went in having had a bad experience at another dealership and was first assisted by the Sales Manager Brian. He was polite, courteous, thoughtful and extremely helpful setting me up with an appointment to come in and test drive a couple of vehicles. When I came in Brian introduced me to my sales rep Jeff. Jeff was amazing, having test drives on the 2 vehicles I planned on Jeff was listening to my feedback and offer red 1 more test drive on a different vehicle than I was initially looking at based on my comments. I left the dealership with a huge decision, I was in love with 2 vehicles, one that I new already I was interested in and the second one I had never heard of a Venue. I had sat with Brian who was extremely transparent and went over all of the pricing on both vehicles and printed me a copy of everything so I could take it home to sleep on. I was even offered to take one of the vehicles home with me for the night if I had wanted. Jeff was fantastic contacting me shortly after I left the dealership and continuing to text with me until 11 pm that night answering my many questions. Tonight I went in to the dealership again and Jeff took more time out with me just sitting in the vehicle teaching me how to use all the different buttons and electronics! Again I can’t say enough about both Jeff & Brian and highly recommend West Edmonton Hyundai to anyone. Tomorrow I go pick up my new 2020 Venue and couldn’t be happier! 😃

Excellent service, zero pushy, very respectful of my time and budget. The packages offered totally make sense, I went to a couple other Hyundai dealerships and they want you to buy more instead of what you really need. West Hyundai gave me an outstanding service and experience. I will come back.

Had an amazing experience with West Edmonton Hyundai. We went to another Hyundai and was treated pretty poorly and they wasted our time. Kennedy was so amazing and nice. Start to finish was a great experience. All the staff was great and they all help out eachother. All questions were answered.

Purchased my first new car from this location in 2016. 2016 veloster rally edition. I really enjoyed this car during my ownership. It was great on gas, fun to drive and nice to look at. I really think Hyundai overall as a brand has done a phenomenal job with their products and features. I had a fairly good overall experience with this dealership. Thank you everybody who helped sell me the car I wanted and provided me with good service down the road. Levi Nelson and Ocean we're excellent during the sales process. The service department was also fairly excellent throughout my experience. Thank you. however, I would like to add some constructive criticism as my experience wasn't 100% flawless. Although every one of my issues was rectified I felt like I needed to really almost be aggressive to get things done. The stereo in my car would shut off intermittently for almost a year before it was replaced. I noticed the problem one week after getting the vehicle. I would have hoped an issue like this could have been rectified sooner. There was also some confusion as to the wheel and tire protection that I purchased. I was told by the finance person at the time and it was clearly written on the contract the wheels and tires had curb protection coverage. I was told by the service manager and the employees that the coverage I had did not include curb protection. I had to phone the third party supplier in order to get that information. Not a big deal but just try to be on top of things and forward with your customers. I was well aware of the 24k service that needed to be performed to maintain warranty because i asked pre purchase and was given an honest answer, I was happy to pay for that service although I think lubing the brake assembly is not necessary at 24k, or ever really. Bit of a cash grab in my opinion. I would definitely recommend this dealership. Honest sales team and pretty good service overall.