On Top Bike Shop

They had a dh bike listing on pinkbike for something I was interested in: the price was a little high but I thought I'd check it out and see if they would negotiate a better price. Upon arrival my wife and I were greeted by a very gregarious chap by the name of Dan: turns out he was the shop's owner. My wife and I browsed for awhile and then got down to business; I knew what I wanted to pay but was more than happy when Dan excepted my offer. All in all a great deal and pleasurable experience: highly recommend this store, oh yeah I'll be going back again for skis and bikes for my 3 kids: thanks again Dan!!

I live in the neighborhood and have been going to the shop for years. John, Dan and Ben are stars. Great guys who will go out of their way to get your bike fixed. I really appreciate their willingness to go above and beyond to get things done when necessary. I like supporting local businesses like On Top because they help make our community a great place to live.

I took a bike here in the summer to be serviced because they were the only bike shop that had any service availability. The experience was terrible. Poor communication, lies, rudeness, opening half an hour after posted opening times while four bike owners waited, and ultimately after $300 the bike wasn't repaired. All of this and I was dealing with the store owner! Can't imagine that business will last. I will never return to that store and recommend other bike owners to consider some of these negative reviews before trusting this shop.

This guy's are amazing! after going all around the north shore looking for someone to help and fix my bike and getting bad results about tuning my wheels this guy's just fixed like a pro! I'm so happy with them and with the service!

- Unproffesional: no pro-active calls when pick up date changed, gave excuses, forgot 2 things I asked for (wrote it down on some paper instead of computer), changed opening hours 3 times in 2 weeks. - Liar: Told me he serviced my brakes, but he only topped it off with some extra oil. he didn't bleed them as asked for (see picture of dirty oil 1w after pick-up). - Lack of Expertise: Lyrik fork was leeking oil, told me after the big service that nothing was wrong and it would dissapear. It still leeks oil. Was it actually serviced??? Didn't use torque wrenches after changing the bearings. Chain-stay loosened up after 2 weeks. Only reason why I give 2stars is that they offered a replacement city-bike & the price was fair. I suggest only to bring your simple city bikes there, but never your expensive mountainbike.