Cap's South Shore Cycle

First experience with purchasing a bike from south shore cycles, and it was a great one! They were able to install a few additional components I wanted same day! Now I've been going to Rob (Bike Fitter) for most of 2020 with two bikes... that just did not seem to work with my body measurements. Low and behold Rob set me up with the BEST fitting bike I've ever had! I can't thank Rob and the South Shore Cycle team for the awesome service! looking forward to doing more business with you guys!

Received exceptional customer service from the whole team! Bike fitting guru Rob helped with choosing the right bike size for my daughter and dialed in the new bike and her bike shoes perfectly. Head mechanic Dustin provided next-day service to build up the bike and setup the bike suspension according to my daughter's riding style. Great teamwork!

Rob Wright at Bike Fit Solutions did an amazing job of fitting me and matching me to a bike in my size and price range. No pressure but pure skill and knowledge and customer service. Would recommend anyone and everyone to use his service and this bike shop. Its a relationship and not just a purchase.

Really solid service you can tell they care about bikes and their customers. The staff went out of their way to try and help in anyway they could. I heard them explaining to a customer why tune ups were so behind and why they costed what they did. It seemed like a well informed crew that was willing to take the time and effort to give the customer what they needed even during the pandemic. The line looked long when I got their but actually went really quickly.

I bought my bike from two different places. First one was from official trek retailer. The size was too big for me but they didn’t have one size smaller. So I returned it. I found this bike shop had my size. I bought it. After coming back home, I changed my mind to have carbon fiber frame one rather than the one I bought. I checked my receipt and there was written they would not make any return. No exception. The guy who sold this bike to me NEVER mentioned anything about No Return Policy. I could asked about to the manager today if I can change this bike to another bike. He told me he can help me to buy that carbon fiber frame bike but there is nothing they can do about the bike I bought 2days ago, that bike is on me. In the end, he gave me a brilliant tip. “You can sell the bike somewhere like ‘Craigslist’” So, I guess He wishes I sell this bike from craiglist and come back to the shop and pay few thousand dollars more :) So my very expensive tips for you guys : In case, You can get refund from official retailers BUT NOT FROM THIS STORE Oh you are saying you made everything from my needs. Half true and not. Bike was already built. You just installed the kick stand and bottle holder. Well. I didn’t tell this but there was even a scratch on the bike saddle part. More important information to other customers is OFFICIAL RETAILERS DID EXACT SAME TO ME, EVEN MORE. Built the bike, installed kick stand, bottle holder and even fenders. However, they took return. SO WHY DO PEOPLE HAVE TO USE YOUR SHOP? No reason to use this store. Official retailers doing way much better than you guys. Great your health policy.