Subaru of Cranbrook

Took my Subaru in for issues with the headlights being extremely dim to the point it was hard to see at night. Specifically stated they did not need to be adjusted as 2 mechanics had tried that before with no improvement and they were far too dim to warrant adjustment anyhow. After waiting for close to an hour they came out and told me they adjusted the headlights! Got charged over $80 and no improvement! My husband who is not a mechanic found a faulty connection and managed to fix at home! Very disappointing Subaru. I will not be back!

Very honest and thorough shop...wouldn't trust taking my Outback anywhere else!!!

The service staff, management, and quality of work is superlative. They understand customer service, attention to detail, and transparent pricing. Every service experience I've had is without a doubt friendly, informative, and exceptional.

Jim Oliver was exceptionally helpful and patient with me over a time frame of about a year and a half of shopping around & assisting me in choosing a new vehicle. Not pushy in the least, but incredibly supportive, as I slowly narrowed down my choices and ended up with a 2020 Crosstrek. I could not be happier with my choice & with the customer service from mechanic, to finance, to sales. Thank you Subaru of Cranbrook!

What a great experience! We actually went out to buy a Ford Explorer from the Cranbrook dealer and had a terrible experience so we just happened to call into Subaru of Cranbrook on the way home. I'm a firm believer that life sends what you need and we had a great experience with Jim at Subaru. There was no pressure, he just listened and asked questions, explained the vehicles clearly, facilitated the test drives for the Outback, Forester and Ascent and we quickly decided that the Forester was what we really loved. The whole experience felt like hanging out with a friend and going home with a prize. I have a feeling we will be Subaru for life now and look forward to dealing with the Cranbrook dealership again.