Audi Nanaimo

I recently bought a 2020 Audi Q5 at Audi Nanaimo. I appreciated my sales person Jeff’s friendly and informative demeanour. His sense of humour and honest approach in helping me to compare different makes was refreshing. The people at Audi Nanaimo are super friendly and welcoming. I am loving my new vehicle!

Excellent dealership across both sales and service. We had quite a few visits recently to get our old Audi serviced and bought a new one. Always very friendly, very knowledgeable staff trying to do their best to make you happy. Special shout-outs go to Reza for very pleasant and transparent advice, Jeffrey for finding and pricing out our new car in less than 12 hours being super responsive and trying everything to figure things out, Bill and Lisa for the fastest and easiest finance experience ever and Chris from service for all the outstanding advice re. service and maintenance. Thank you all, great work!

I recently bought a Q5 from Audi Nanaimo and I had an amazing experience! Jeff was so personable and made the experience great! Leroy helped me so much with learning everything about my new car! Thank you everyone at Audi Nanaimo.

Asked for an estimate for service, needed a part replaced that I had deduced was faulty. Estimate came back at 316.43 for the job I requested, plus possibly 278$ extra, in case they need to diagnose the problem as they haven't seen the car. I responded that I had spent hours doing diagnosis, and felt competent in my ability to analyze the situation so I would like the part replaced(turn signal switch), and to remove the extra hours and please send me a revised quote. If it turned out it still needed work, we could talk then. I didn't get a reply back for over 24 hours(in which it was said they wouldn't actually take the possible time off the estimate as requested). In the end I was contacted by the head of the service department, who apologized and said that their usual policy is to do the job as requested but not guarantee it will work, which is reasonable and what I expected, but it was a little late, as I had already taken the job elsewhere. The person who gave me the quote was informed of proper procedure for next time.

Very positive car buying experience. Reza Sourate and team were excellent to deal with. I left feeling confident that I purchased a good used vehicle at a good market price.