Nanaimo Mitsubishi

Zero Stars. Last year my wife purchased a new car from this location and it was a pleasant experience. This year my wife upgraded to a newer model and the experience has been a disaster. Unfortunately this time resulted in huge headaches trying to get the financing correct. At the end of the day, the bank was blamed and we were left feeling as though we should've have given our business to a different Mitsubishi dealer.

At first my wife was dealing with Aly over the phone as we live out of town. He was able to find a great vehicle with the financing and features that she was looking for. He was great to work with and efficiently answered all the questions we had. When we arrived at the dealership to pick up the vehicle she noticed a different car that she was interested in. Scott was great to work with and was able to get her into the vehicle that she really wanted with the financing that was acceptable. My wife is absolutely in love with her RVR. We received exceptional service and would not hesitate to recommend this dealership.

Typically I wouldn’t write a review but I felt like I need to... I was in contact with this dealership 2 weeks ago, the salesman did all the typical things to start a deal with a trade in etc. He told me he was pretty sure he could get me into an suv which would be significantly better for my family with a very similar payment. I agreed to go ahead.... forward to now I have yet to get a call back with any kind of update if I was approved or not, I even after I have called and left a couple messages. I honestly haven’t seen such poor customer service. Very disappointed.

The service department is wonderful but I'm not impressed with the sales end. We bought two vehicles recently. It's been a month and a half since then and we are still waiting to get the things done that they promised us. My partner is driving around with a cracked windshield that they promised to fix on his pre-owned vehicle. I keep having to call in and see what's going on. Our neighbour had the same issue with his vehicle. He said he'd never buy from them again. I don't know what's going on but it seems they will do anything for a sale but then move on to the next client and not make sure they follow through with the previous ones. Frustrating. - It's been three months almost and we are still waiting for work.... Still driving with a cracked windshield too

Aly and Nathan are an amazing pair. They worked very hard to get me my new vehicle. The work around your budget. They are not the typical car salesmen. They’re more about making sure you get what you want without pushing you into something else Everyone in the dealership actually work very hard on every sale. Thank you all for my new baby “blue”.