Nissan of Nanaimo

Enjoyable experience, fun staff. Small hick-up with some paperwork but they were on it immediately and got everything settled. We felt like we mattered! Love our new car!

Was invited to come and review my options on an upgrade. Came in and spoke with a salesman named Garet who was very accommodating and not at all pushy. He explained my options very plainly and was very understanding when I decided to wait for something else. These guys know their stuff and are more concerned with customer service than sales.

Here is my experience with Nissan of Nanaimo. I recently moved here from a different province, where I have either owned Nissan or Infiniti made vehicles, and have always taken them to the dealership because I like to know exactly what I am going to get. I decided to take my Titan to Nissan because it had a power steering hose leak which the parts guy came out and verified and told me which to part to buy. The quote I was given was $295.35 which included parts and for 1 1/2 hours of labor. I then made an appointment a week later at 9:15 am. When I went to drop my truck off that morning I was then told that it would take 2 1/2 to 3 hours. When I asked why the time doubled ( because I initially planned on waiting) I did not really get a straight answer. I waited for a bit just to see if and when my truck was going to be taken in. I stayed until 10:15 and it was still waiting outside when I left, so I am not really sure when it actually went in for service why make an appointment. I checked in throughout the day and kept being told that the truck was not ready and again no real reason was given to me that made any sense. At 3:00 pm (6 hours later) my truck was finally ready. I went to go pick it up and asked the mechanic to explain to me exactly what he had done because I was curious to what took 6 hours, as he was explaining it to me he accidently ended up leaning on the radiator hose and breaking it, which they said they would fix without any fight whatsoever I ended up having to leave my vehicle there over night. They ended up renting me a car and I left for the evening. That night my truck got broken into on the dealership lot and was told that all of my personal items were not the responsibility of the dealership and that I would have to go through insurance. I have asked for the camera footage to help with that but it was not given to me. When I spoke to constable she stated that she was also waiting for it but it was unlikely that anything would be able to be determine because of the poor quality of the footage. My truck was supposedly park right in the middle of the lot right under a camera and yet the footage was so terrible, that at the time of me talking to the constable they did not send over. Which means the security camera system doesn't actually work as a deterrent, or my truck was parked somewhere else and not on the lot. Nissan took responsibility for the window, but it was made very clear to me that they were only doing it out of the goodness of their heart, that normally the customer insurance company would have to cover the window. When I went to pick up my truck 3 days later, there was still glass still all over the inside of the vehicle, in my sons car seat and large chunks on the floor, used hand wipes in the cup holder, and the tag for the new window left in the back but I took it home and parked it just happy to have it back. I was parked for a day and I looked underneath and that same leak is still there, so I open up the hood and found that screws were not replaced, other damage underneath the hood and most importantly a bracket used for to hold the hoses dangling and bouncing off of the serpentine belt. After all of that the invoice for the work that I ended up paying was $53.58 higher than the quote that I agreed to pay, I have been refunded half of that because of the increase time of the labor To sum it up I went in there to have a leak fixed. It is still leaking, I ended up paying more for the "service" than I was quoted, my truck got broken into while it was left on the lot where my belonging where stolen and no video footage was provided, I still am cleaning up the inside of my truck that is full of glass and garbage and its still leaking. Needless to say I will not be going back which is unfortunate because I really want a new Titan so will be heading to Duncan. I wish I would have read the reviews before.

Excellent service throughout sales process. Worked with Khaled and Mack. Thank you so much. Khaled even shared pita pit with me as i was hungry! Extra tomatoes. Thank you again

I am never disappointed. The Nissan family, treat you like you are family. When I am waiting for my SUV, and just watching, I see that they are treating your car or truck just as if it was theirs. Taking the best care possible for your car or truck.